PRISCILLA ONYANGO

Duties & Responsibilities:

• Receive and register customer requests, through Movement of Personnel (MOP) and Cargo Movement Request (CMR) Forms, for transportation of passengers and cargo within and/or outside mission area and to remote environments.
• Plan, schedule and coordinate transportation activities by air and/or road with Air Operations, Aviation Safety, Operations Support Management Office, Supply Chain, Military Troops, Security, Logistics, Transport, Ration & Fuel Units/ Sections, logistics providers, freight forwarders and agents contracted by UN.
• Provide flight schedules, route, and timing information and circulate through email.
• Inform appropriate consignees in due time on delivery of shipments and mail and pouch.
• Prepare and execute evacuation Medevac flights in coordination with Air Operations and Medical Unit.
• In collaboration with Joint Movement Coordination Center (JMCC) execute and coordinate movement of Military Troops and Police Contingents and cargo for Deployment, Rotation and Repatriation.
• Track and trace missing shipments and mail and pouch.
• Supervise 15 passenger clerks and cargo handlers to ensure that all movements of personnel, goods and equipment are carried out in accordance with UN rules, regulations, and safety procedures.
• Prepare cargo and passenger manifests and ensure that accurate manifests are communicated to aircrew, surface transport and destination personnel in accordance with established procedures and deadlines.
• Facilitates embarking/disembarking of passengers at airport, and loading/unloading of cargo.
• Ensure that loading of aircraft is conducted in accordance with published daily schedule and cargo/passenger manifest.
• Check-in passengers against passenger manifest, issues boarding passes and organizes passengers transfer for aircraft boarding.
• Analyze passenger and cargo manifest for accuracy of details.
• Performs pre-boarding briefing for passengers and monitors safety briefing performed by aircrew.
• Liaise with other UN Agencies, non-government and government organizations and intergovernmental agencies on travel, immigration, and customs matters.
• Ensures that passengers’ baggage is weighted, measures, labeled, manifested, and loaded into aircraft.
• Ensures general release from liability form (waiver) for non-UN passengers is in place and retained before boarding.
• Reports time of take-off and landing of UN aircraft to Air Operations Center.
• Receives Aviation Risk management check list from aircrews and informs Air Operations center of safety concerns if any.
• Perform flight monitor duties or other duties as and when required.
• Provides multi-modal movement control support to sector.
• Compile and prepare comprehensive statistical data and operational reports on movement of cargo and passenger within and/or outside field mission in accordance with established deadlines.
• Ensure that all UN policies are applied and followed thoroughly across all processes, including adherence to UN code of conduct and ethics, and integrates gender-sensitive approach in all functions.
• Performs other duties as may be required.

Administrative and Support Duties:

• Coordinate activities and operations of movement control field office in Uvira.
• Evaluate performance of individual contractor employees.
• Respond to operational enquiries from Mission Level and provide updates on movements.
• Record and prepare passenger and cargo statistics in Uvira Field Office.
• Draft correspondence and respond to enquiries on operational and human resource matters.
• Receive and guide VIP visitors accordingly and advise on flight schedules.
• Prepare daily Passenger/Cargo Load List, check-in time and broadcast to all staff in field sector.
• Maintain proper archiving of all documents of section.
• Track, trace, log in, dispatch and distribute all incoming and outgoing diplomatic/staff mail and pouch.
• Prepare monthly staff attendance records, leave plans/reports, movement of Personnel (MOPs), Cargo Movement Requests (CMRs), hotel reservations and request office supplies.
• Prepare Task Orders Requests (TOR) for all movements performed by commercial contractors.
• Analyze projected passenger and cargo flows in order to estimate and optimize required resources/assets.
• Monitor accuracy and validity of data recorded in management information systems.
• Conduct inventories and physical annual checks of relevant facilities and equipment.
• Use of Intrant for fuel request, Field Support Suite (FSS), Umoja, Cargo Booking System and e-Ticketing.

Cargo Warehouse duties:

• Supervise and coordinate all activities and operations of Uvira Cargo Warehouse.
• Receive supplies from different sections, arranges for transportation and follows up from delivery to destination.
• Ensure proper and safe storage of inbound and outbound cargo in warehouse.
• Ensure proper packing and marking of cargo and equipment for transportation.
• Monitor processing of excess personal luggage and cargo receipt and registration (including dangerous goods requiring special handling).
• Monitor preparation of luggage and cargo for transportation and ensures that weighing, plastic wrapping, and labelling are conducted in accordance with established procedures.
• Ensure that luggage and cargo are labelled properly according to destinations, weight, consignee etc.
• Ensures that dangerous goods are transported in accordance with applicable international Dangerous Goods Regulations.
• Ensure Uvira trucks and equipment e.g. forklifts, jack pallet, sea containers are well maintained for operational readiness and coordinate movement of heavy equipment by contractor (3PL).
• Ensure warehouse is properly laid out to separate inbound and outbound shipments and monitor organization of warehouse.

● Accurately prepare & generate all cargo invoices to ensure complete billing of sales as per IATA Cargo Accounts Settlement System (CASS) deadlines.

● Prepare Cargo Revenue Reports on weekly basis.

● Dispatch weekly invoices to ALL credit customers/Cargo Agents every week.

● Liaise with Commercial and IATA for correct rates and scheduled billings.

● File and maintain cargo market rates into system to ensure correct computation and billing of sales.

● Managed Cargo Finance Office branch at Airport.

● Requisition office supplies, stationary and general supplies.

● Receive & respond to incoming email/call correspondences.

● Safe custody of Airway bills and Courier Baggage vouchers.

● Issue & carry out periodic stock reconciliation.

● Receive and process refund claims on timely basis.

● File cargo documents & sales accounting documents.

Key Achievements:

● Successfully met IATA Cargo Account Settlement Systems (CASS) deadlines consistently without fail every month.

● Managed to run the Cargo Revenue Finance Office single handedly for 9 years and reporting to Head Office without supervision.

● Successfully served client base of over 1000 cargo and courier agents based in Nairobi, Mombasa and Kisumu.

● Maintained safe custody of an average of 5000 Kenya Airways airway bills and 10000 Courier Baggage Vouchers every month.

● Process all passenger sales reported through IATA Billing & Settlement Plan

● Corrected errors and related exceptions to ensure data integrity.

● Review accounting entries & ensure processed returns are balanced.

● Prompt extraction of other airlines processed documents.

● Recover under reported ticket sales to maximize collection & accountability.

● Forward all invoices to accountant for reconciliations.

Key Achievements

● Investigated, recovered and resolved un-reported ticket sales.

● Managed to file and maintain revenue records for ease of reference, retrieval and compliance.

● Initiated revenue accounting correspondences & ensured customer satisfaction & compliance with industry standards & prevent loss of revenue.

● Performed check-in passengers for flights at ticket counter, assigned seats, issued boarding passes and verify passenger identification and travel documents.

● Weigh Passenger baggage and collect any excess weight charges.

● Tag passenger bags to correct destinations.

● Managed pre-boarding and general boarding announcements.

● Answer inquiries regarding flight reservations, itinerary changes, baggage concerns, accommodations, procedures, and questions about customer loyalty programs.

● Managed Transit lounge and Interline desk.

● Managed passenger enquiries about flight departures and arrivals.

● Advise passengers about restrictions on luggage.

● Trace lost, delayed, or misdirected baggage for customers.

● Inform clients of essential travel information, such as travel times, transportation connections, or medical and visa requirements.

● Performed boarding or disembarking passengers with special needs including passengers in wheelchairs, unaccompanied minors, visual and hearing-impaired passengers.