Priscilla Ortega
Round Rock,TX
Summary
Motivated and results-driven professional with a proven track record of success spanning over 28 years. Excels in fast-paced, dynamic environments and thrives on challenges. Adept at building and leading high-performing teams, fostering collaboration, and driving organizational growth. Effective communicator with strong interpersonal skills, able to establish rapport with diverse stakeholders. Seeking an opportunity to contribute to the growth of a progressive organization.
Overview
27
27
years of professional experience
Work History
Owner-Office-HR Supervisor
The Armory Hauling and Logistics LLC
- Current
Dispatcher -Office/HR Supervisor
The Armory Lock & Key LLC
11.2020 - 02.2022
CSR
Caliber Collision
05.2018 - 11.2020
- Greeted potential and current customers coming in for repairs on their vehicle
- Answered mulit- line phone system
- Word, excel and other office programs
- Updated customers on the repair process of their vehicle
- Ran the office manager position while a new one was vetted
- Updated and researched AR for the shop
- Bilingual interpreter.
Office Manager
Advantage Interlock
06.2009 - 07.2012
- Enrolled clients to have an interlock installed in their vehicle
- Answered multi-line phone system
- Set monthly appointments for clients to have their interlocks downloaded
- Made invoices and accepted cash, credit card, and money order payments for two different offices
- Created weekly Excel spreadsheets to keep up with the daily transactions for that week
- Communicated through email and on phone with surrounding county probation officers, judges, and parole officers on the results of their defendants' reports
- Scheduled meetings with Travis County probation officers
- Knowledge of navigation through Windows Vista, Windows XP
- Skills in filing and organization of confidential and personal data
- Kept track of office inventory
- Ordered supplies when needed, for two offices
- Organized shipments of supplies to be picked up by UPS to deliver to surrounding service centers
- Received shipments through UPS and Fed EX
- Organized and kept track of all supplies received for two offices.
CSR
Sears Holdings
11.2008 - 02.2009
- Assisted Sears and Kmart customers with their orders placed online
- Requested call tags for purchases customers made that were either damaged or wrong items were shipped
- Made sale adjustments for customers inquiring on credit for items that were returned
- Made outbound calls or emailed customers who were inquiring about specific items on their orders placed online
- Followed the policy and procedures listed for each order accordingly.
Dispatcher
Comfort Zone One Hour
02.2008 - 11.2008
- Scheduled appointments for HVAC customers
- Answered multi-line phone systems
- Various Data Entry and clerical duties
- Entered Billing charges each month for the companies HVAC technicians
- Was in charge of the HVAC technicians and their whereabouts
- Customer Service and technical support for customers.
Teacher/ Office Assistant
Salvation Army Daycare
07.2005 - 02.2008
- Cared for children between the ages of 6 weeks to 12 years of age
- Followed an age appropriate curriculum for each classroom
- Observed minimum standards and procedures
- Basic office skills
- Answering phones, setting up interviews with parents and new employees
- Keeping children and employee files up to date
- Taking childcare payments and making deposits at the end of the day.
Teacher
Salvation Army Daycare
08.2001 - 08.2004
- Cared for infants ranging in 6 weeks to 18 months of age
- Kept a daily record of their activities such as feedings and changing's
- Participated in age appropriate activities with the children.
Deli Clerk
Lawrence Bros
06.2000 - 07.2001
- Prepared and cooked food for the deli
- Took cake orders and decorated cakes
- Priced various deli items.
Hostess
Black Eyed Pea
04.1997 - 10.2000
- Greeted and seated customers
- Helped out servers when needed.
Education
Criminal Justice Program -
05.2004
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Client Service
- Operations Management
- Project Management
Skillsandexperience
- General Office Skills
- 10 key
- Alphanumeric
- Answering multi-line phone systems
- Sending faxes, making copies, filing
- Cash handling, making bank deposits
- First Aid / CPR certified
- Word, Excel
- Customer Service Skills
Languages
Spanish
Native or Bilingual
Timeline
Dispatcher -Office/HR Supervisor
The Armory Lock & Key LLC
11.2020 - 02.2022
CSR
Caliber Collision
05.2018 - 11.2020
Office Manager
Advantage Interlock
06.2009 - 07.2012
CSR
Sears Holdings
11.2008 - 02.2009
Dispatcher
Comfort Zone One Hour
02.2008 - 11.2008
Teacher/ Office Assistant
Salvation Army Daycare
07.2005 - 02.2008
Teacher
Salvation Army Daycare
08.2001 - 08.2004
Deli Clerk
Lawrence Bros
06.2000 - 07.2001
Hostess
Black Eyed Pea
04.1997 - 10.2000
Owner-Office-HR Supervisor
The Armory Hauling and Logistics LLC
- Current
Criminal Justice Program -
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