Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Hi, I’m

PRISCILLA ORTEGA

HERMISTON,OR
PRISCILLA ORTEGA

Summary

Dynamic leader with a proven track record at Dollar General Store, adept in operations management and strategic planning. Excelled in enhancing customer satisfaction and safety standards, boosting customer satisfaction scores significantly. Skilled in team leadership and complex problem-solving, fostering a culture of productivity and positive attitude. Achieved substantial improvements in efficiency and profitability through innovative strategies and cross-functional teamwork.

Overview

13
years of professional experience
1
Certification

Work History

Dollar General Store

Manager
03.2022 - 09.2023

Job overview

  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Controlled costs to keep business operating within budget and increase profits.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Improved safety procedures to create safe working conditions for workers.
  • Improved marketing to attract new customers and promote business.
  • Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Sleepy Express

Dispatch Supervisor
01.2019 - 01.2020

Job overview

  • Supervised team of 6 employees and provided training focused on maximizing overall performance.
  • Directed dispatching, routing, and tracking of 3 fleet vehicles.
  • Managed daily workloads, ensuring all available personnel were utilized effectively to meet service demands.
  • Created a positive work environment through open communication channels and fostering teamwork among staff members.
  • Streamlined dispatch operations by implementing efficient scheduling and routing strategies.
  • Assisted in resolving conflicts between drivers or customers when necessary, employing diplomacy skills and ensuring the best possible outcomes for all parties involved.

STC

Safety Coordinator
12.2019 - 12.2020

Job overview

  • Inspected worksites, practices, and gear for compliance with established safety standards.
  • Recognized, documented, and advised on removal of hazards.
  • Provided ongoing support and resources to supervisors in managing safety performance within their departments, fostering a culture of accountability among leadership.
  • Gathered information, prepared reports, and drafted correspondence related to cases.
  • Created an open line of communication between employees and management regarding safety concerns, fostering a collaborative approach to problemsolving.
  • Reduced accident rates through the development and implementation of effective safety training programs.
  • Conducted periodic audits of safety initiatives in place, identifying areas for improvement and implementing appropriate actions to maintain best practices.
  • Improved safety compliance by creating comprehensive safety policies and procedures in alignment with OSHA regulations.
  • Recommended changes to company culture to improve safety and meet changing demands.
  • Conducted safety training and education to employees to increase awareness of safety hazards and empower employees to work safely.

Chartwells Compass Group

Food Service Supervisor
03.2011 - 10.2019

Job overview

  • Kept guest and work areas clean, organized, and sanitized per established standards.
  • Reduced food waste by implementing proper inventory tracking and storage practices.
  • Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
  • Maintained health and food safety standards at all stages, from storage through delivery.
  • Closely monitored food safety procedures ensuring consistent adherence to HACCP guidelines, preventing foodborne illnesses.
  • Monitored food quality and service levels to maximize kitchen and dining area performance.
  • Tracked food production levels, meal counts, and supply costs.
  • Streamlined order processing and improved overall service flow with effective communication between kitchen and front-of-house teams.
  • Maintained high-quality standards for food preparation, presentation, and taste across all menu offerings.
  • Promoted a positive work culture that encouraged teamwork resulting in an uptick in employee retention rates.
  • Ensured compliance with health department regulations, maintaining a consistently clean and safe kitchen environment for staff and customers alike.
  • Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
  • Monitored food inventory and supplies to prevent waste.
  • Coordinated kitchen activities with front-of-house staff for seamless and service.

Education

Donna High School
Donna, TX

GED

Skills

  • Team Leadership
  • Time Management
  • Verbal and written communication
  • Complex Problem-Solving
  • Staff Training and Development
  • Staff Management
  • Strategic Planning
  • Operations Management
  • Cross-Functional Teamwork
  • Customer Relationship Management (CRM)
  • Staff Development
  • Schedule Preparation
  • Policy Implementation
  • Sales Techniques
  • Performance Management
  • Sales management
  • Workforce Management
  • Performance Evaluations
  • Business Administration
  • Budget Control
  • Business Development
  • Business Planning
  • Skype
  • Customer Service
  • Positive Attitude

Certification

  • OR Driver's License
  • First Aid Certification
  • ServSafe Food Handler's Certification

Languages

Spanish
Full Professional

Timeline

Manager

Dollar General Store
03.2022 - 09.2023

Safety Coordinator

STC
12.2019 - 12.2020

Dispatch Supervisor

Sleepy Express
01.2019 - 01.2020

Food Service Supervisor

Chartwells Compass Group
03.2011 - 10.2019

Donna High School

GED
PRISCILLA ORTEGA