Overview
Work History
Education
Skills
Timeline
Generic

Priscilla Ortiz

Westfield,MA

Overview

19
19
years of professional experience

Work History

HHA

kind hands at home
Springfield, MA
06.2018 - 11.2023
  • Assisted elderly clients with activities of daily living, such as bathing, dressing and grooming.
  • Provided companionship services to patients in their homes, including reading aloud, playing board games and engaging in conversation.
  • Maintained accurate records of patient care, condition, progress and concerns.
  • Administered prescribed medications and treatments according to physician instructions.
  • Transported clients to medical appointments or other destinations as needed.
  • Performed light housekeeping duties such as laundry, vacuuming and dusting.
  • Organized client's personal items for easy access during daily activities.
  • Prepared meals according to dietary requirements and preferences of the client.
  • Observed changes in client's physical or mental condition and reported any changes immediately to supervisor or case manager.
  • Responded promptly to emergency calls from clients for assistance or advice regarding health or safety issues.
  • Provided emotional support and encouragement to clients who were ill or had disabilities.
  • Checked vital signs on a regular basis such as blood pressure, temperature and pulse rate.

Customer Service Associate Cashier

TJX
Framingham, MA
10.2007 - 11.2014
  • Greeted customers upon arrival and assisted them with their inquiries.
  • Processed payments using cash registers and credit card machines.
  • Organized merchandise in the store to ensure items were easy to locate.
  • Assisted elderly clients with activities of daily living, such as bathing, dressing and grooming.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Understood and followed oral and written directions.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Cashier Team Lead

sears
Framingham, MA
12.2004 - 07.2006
  • Assisted cashiers with resolving customer complaints and inquiries.
  • Provided guidance to cashiers on how to accurately ring up customers' purchases.
  • Trained new cashiers on proper use of registers and store policies.

cashiers i customer service

HHA

stavros
  • Assisted elderly clients with activities of daily living, such as bathing, dressing and grooming.
  • Provided companionship services to patients in their homes, including reading aloud, playing board games and engaging in conversation.
  • Maintained accurate records of patient care, condition, progress and concerns.
  • Administered prescribed medications and treatments according to physician instructions.
  • Transported clients to medical appointments or other destinations as needed.
  • Performed light housekeeping duties such as laundry, vacuuming and dusting.
  • Organized client's personal items for easy access during daily activities.
  • Prepared meals according to dietary requirements and preferences of the client.
  • Observed changes in client's physical or mental condition and reported any changes immediately to supervisor or case manager.
  • Responded promptly to emergency calls from clients for assistance or advice regarding health or safety issues.
  • Provided emotional support and encouragement to clients who were ill or had disabilities.
  • Checked vital signs on a regular basis such as blood pressure, temperature and pulse rate.
  • Answered questions from family members about the care being provided to the client.
  • Helped keep track of medical supplies used by the client throughout the day.
  • Gave assistance with ambulation using proper body mechanics techniques when necessary.
  • Encouraged patients to maintain independence while helping them complete tasks they are unable to do alone.
  • Changed bed linens regularly ensuring a clean environment for the client at all times.
  • Instructed family members on how best to provide care for their loved one when needed.
  • Accompanied clients on errands outside the home such as shopping trips and doctor visits.
  • Provided respite services for family members who need time away from caring for their loved ones.
  • Arranged recreational activities that promote socialization between clients in order for them to remain active within their community.
  • Cared for patients by assisting with personal hygiene tasks and completing basic household chores.

Education

High School Diploma -

Manuela Toro Maurice
Caguas Pr
05-1989

Some College (No Degree) - Cna Hha Trainig

Cns Academy
Holyoke, MA

Skills

  • Documentation proficiency
  • Vital signs monitoring
  • Range of motion exercises
  • Meal Preparation
  • Ambulation Assistance
  • Communication abilities
  • Recreational Activities
  • Compassionate Caregiving
  • Behavioral Management
  • Emotional Support
  • Personal Hygiene Assistance
  • Patient transportation
  • Client documentation
  • Care Plan Management
  • Medication Administration
  • Care plan assessment
  • Progress Documentation
  • Compassionate client care
  • Quality program protocols
  • Schedule Management
  • Patient Transport
  • Medical Charting
  • Behavioral support
  • Chronic Disease Management
  • Light Housekeeping
  • First aid and safety
  • Documentation
  • Feeding Assistance
  • Care Plan Adherence
  • Case management experience
  • Housekeeping
  • Clinical Quality Program Standards
  • Behavior redirection
  • Toileting assistance
  • Case Management
  • Patient Care
  • Community activities
  • Knowledge of state regulations
  • Interpersonal Communication
  • Client safety and first aid
  • ADL support
  • Mobility support

Timeline

HHA

kind hands at home
06.2018 - 11.2023

Customer Service Associate Cashier

TJX
10.2007 - 11.2014

Cashier Team Lead

sears
12.2004 - 07.2006

HHA

stavros

High School Diploma -

Manuela Toro Maurice

Some College (No Degree) - Cna Hha Trainig

Cns Academy
Priscilla Ortiz