Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Priscilla Ortiz

Weslaco,TX

Summary

Dynamic leader with a proven track record at Lowes, adept in inventory management and customer engagement. Excelled in staff supervision, boosting team performance through effective coaching and mentoring. Demonstrated exceptional problem-solving and leadership skills, significantly enhancing operational efficiency and customer satisfaction.

Overview

10
10
years of professional experience

Work History

Back End Department Supervisor

Lowes
03.2017 - Current
  • Maintained stock of items, cleanliness, organization, and provided excellent customer service.
  • Trained new employees on overall company and department-specific policies and procedures.
  • Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
  • Managed team of up 20 employees, delegated tasks and held each employee accountable for completing assignments.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Mentored junior staff members to develop their skills and advance within the company, increasing overall productivity and team performance.
  • Implemented inventory management system to minimize waste, reduce costs, and maintain accurate stock levels.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Handled cash register, returns, and refunds.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Oversaw daily operational performance of the Receiving team.

Key Holder

Torrid Clothing Store
12.2016 - 03.2018
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.

Key Holder

Bebe
04.2015 - 08.2016
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
  • Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
  • Increased store sales by creating visually appealing merchandise displays and product placements.

Education

High School Diploma -

Weslaco High School
Weslaco, TX
06.2010

Skills

  • Customer Service
  • Workplace Safety
  • Problem-Solving
  • Time Management
  • Inventory Management
  • Receiving Oversight
  • Stock management
  • Stockroom Organization
  • Multi-tasking mastery
  • Recovery management
  • Coaching and Mentoring
  • Operations
  • Work Planning and Organization
  • Training and Development
  • Retail Management
  • Loss Prevention

Languages

English
Native or Bilingual
Spanish
Professional Working

Timeline

Back End Department Supervisor

Lowes
03.2017 - Current

Key Holder

Torrid Clothing Store
12.2016 - 03.2018

Key Holder

Bebe
04.2015 - 08.2016

High School Diploma -

Weslaco High School

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Priscilla Ortiz