Priscilla ortiz
Houseman
Cleveland,OH
Summary
Dynamic professional with a proven track record at Fairfield Inn & Suites by Marriott, excelling in customer service and kitchen efficiency. Recognized for reliability and initiative, I enhanced guest satisfaction and streamlined operations. Skilled in data entry and relationship building, I consistently achieved high standards in cleanliness and food quality.
Overview
19
19
years of professional experience
Work History
House Man
Fairfield Inn & Suites by Marriot
08.2025 - Current
- Disposed of trash and recyclables each day to avoid waste buildup.
- Reported found guest articles and merchandise damage to managers on duty.
- Demonstrated strong attention to detail while conducting routine inspections of public areas for cleanliness and presentation standards.
- Delivered exceptional customer service through friendly interactions with guests while addressing their needs or concerns promptly.
- Kept building entryway glass clean and polished for professional presentation.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
Kitchen Cook
Fairfield Inn & Suites by Marriot
09.2024 - 04.2025
- Cleaned and sanitized work areas, utensils and equipment.
- Boosted customer satisfaction with timely meal preparation, meeting strict deadlines during peak service hours.
- Maintained a clean and organized workspace, adhering to strict health and safety standards for optimal kitchen performance.
- Reduced food waste by implementing proper storage techniques and inventory management.
- Enhanced kitchen efficiency by streamlining food preparation and cooking processes.
- Promoted excellence in food quality and presentation for kitchen staff.
- Trained new hires on kitchen procedures and best practices, fostering a positive team environment.
Housekeeper
Fairfield Inn & Suites by Marriot
04.2021 - 09.2024
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Dusted picture frames and wall hangings with cloth.
- Increased room availability by managing time wisely and completing tasks within designated deadlines.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
Loan Supervisor
PLS
10.2019 - 01.2020
- Managed daily operations of the loan department, ensuring timely completion of tasks and meeting customer expectations.
- Enhanced team productivity by providing ongoing coaching, training, and performance feedback to staff members.
- Assisted in the development of new loan products tailored to meet specific market demands and client needs.
- Developed strong relationships with clients by addressing concerns promptly and delivering personalized service.
- Achieved department goals for loan volume by cultivating a positive work environment that fostered teamwork and collaboration.
- Maintained strict confidentiality of bank records and client information.
Bank Supervisor
TCF National Bank
08.2014 - 02.2017
- Promoted a culture of continuous improvement by encouraging staff input on process enhancements and problem-solving initiatives.
- Trained employees to standards by conducting coaching sessions and evaluating comprehension.
- Achieved higher loan approval rates through diligent review of loan applications and detailed risk assessments.
- Enhanced employee productivity with thorough training in banking regulations, products, and services.
- Improved customer satisfaction by efficiently managing and resolving customer inquiries and concerns.
- Executed branch marketing, advertising and bank promotions.
- Supervised and controlled branch activities according to bank policies to meet loan and deposit volume goals and for responsive customer service.
Administrator Assistant
Euro Tech Construction Inc.
04.2006 - 01.2008
- Handled high volume of phone calls, directing callers to appropriate personnel or providing information as needed.
- Composed, edited and prepared correspondence and other department documents.
- Performed routine clerical tasks by scanning, filing, and copying documents.
- Calculated hours and submitted payroll to achieve timely distribution of funds for [Number]-person team.
- Developed positive relationships with clients through excellent customer service skills during phone calls or face-to-face interactions.
- Arranged conference rooms and facilities to prepare for meetings.
- Assisted in budget preparation and tracking expenses, contributing to more accurate financial management.
- Provided exceptional administrative support during events, including setup, registration assistance, and on-site coordination.
Education
No Degree - Food Service
Wright College
Chicago, ILNo Degree - Food And Nutrition
Cuyahoga County Board of Health
Parma, OH10-2024
No Degree - Computers & Office Skills
The College of Office Technology
Chicago, IL06-1997
GED -
Malcolm X College
Chicago, IL06-1996
Skills
- Initiative-taking
- Reliability and punctuality
- Maintenance awareness
- Customer service
- Data entry
- Relationship building
- Quick learner
- Positive attitude
- Multitasking
Languages
Spanish
Native or Bilingual
Timeline
House Man
Fairfield Inn & Suites by Marriot
08.2025 - Current
Kitchen Cook
Fairfield Inn & Suites by Marriot
09.2024 - 04.2025
Housekeeper
Fairfield Inn & Suites by Marriot
04.2021 - 09.2024
Loan Supervisor
PLS
10.2019 - 01.2020
Bank Supervisor
TCF National Bank
08.2014 - 02.2017
Administrator Assistant
Euro Tech Construction Inc.
04.2006 - 01.2008
No Degree - Food Service
Wright College
No Degree - Food And Nutrition
Cuyahoga County Board of Health
No Degree - Computers & Office Skills
The College of Office Technology
GED -
Malcolm X College
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