PRISCILLA PADGETT
Rex,GA
Summary
Proactive and goal-oriented professional with strong communication, critical thinking and attention to detail. Known for exceptional customer service, reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
19
19
years of professional experience
Work History
RETURNS AUTHORIZATION COORDINATOR
Home Depot
ATLANTA GA
08.2016 - 01.2026
- Coordinated authorization requests to ensure compliance with company policies and procedures.
- Streamlined communication between departments to enhance workflow efficiency and reduce processing time.
- Analyzed authorization trends to identify areas for process improvement and implement effective solutions.
- Collaborated with cross-functional teams to resolve discrepancies and improve overall service delivery.
- Managed documentation related to authorization approvals, ensuring accuracy and adherence to regulations.
- Led initiatives to enhance customer experience by refining authorization processes based on feedback analysis.
- Facilitated timely renewals of ongoing authorizations by closely monitoring expiration dates and initiating renewal processes proactively.
- Reviewed authorizations from payer to determine approved or denied items.
- Developed training materials to facilitate onboarding of new team members in authorization processes and systems.
WARRANTY REPAIR COORDINATOR
Home Depot
McDonough, GA
07.2011 - 08.2016
- Streamlined communication between departments to enhance operational efficiency.
- Managed inventory of repair parts, ensuring timely availability for technicians.
- Led cross-functional meetings to address service challenges and drive resolution strategies.
- Collaborated with team members to identify areas of improvement in the repair process, leading to increased efficiency.
- Enhanced customer satisfaction by efficiently managing repair requests and coordinating with technicians.
- Conducted regular inventory audits to ensure adequate stock levels for replacement parts, minimizing delays in repair completion timeframes.
- Implemented a tracking system to monitor repair progress, improving communication between clients and technicians.
- Regularly communicated with clients regarding repair status updates, fostering trust and maintaining positive relationships.
- Provided exceptional customer service by addressing client concerns promptly and professionally, resolving issues effectively as they arose within the repair process cycle.
- Maintained detailed records of all completed repairs for future reference and accurate billing purposes.
- Developed strong relationships with vendors to secure high-quality parts at competitive prices.
- Created a centralized database for tracking work orders, streamlining workflow management across the team.
- Created and maintained daily and weekly reports for upper management.
- Developed training materials to support onboarding of new repair staff.
INBOUND/OUTBOUND COORDINATOR
Home Depot
Braselton, GA
08.2006 - 07.2011
- Coordinated inbound/outbound shipments to ensure timely delivery and customer satisfaction.
- Managed logistics documentation to maintain compliance with regulations and company standards.
- Collaborated with cross-functional teams to streamline shipping processes and reduce delays.
- Trained new team members on outbound procedures and best practices for customer service.
- Developed and implemented process improvements that enhanced operational workflows and reduced errors.
- Maintained a safe and organized work environment by enforcing compliance with safety regulations and housekeeping standards.
- Addressed shipping-related disputes promptly, resolving conflicts professionally while maintaining positive relationships with customers and carriers alike.
- Assisted in training new hires on inbound/outbound processes, contributing to a well-informed workforce capable of executing tasks accurately and efficiently.
- Provided exceptional customer service by addressing inquiries and resolving concerns promptly.
Education
High School Diploma -
PCG CHRISTIAN ACADEMY
Newnan, GA06-1996
Skills
- Prior authorization
- Strong communication skills
- Critical thinking
- Effective time management
- Professionalism and ethics
- Customer service
- Attention to detail
- Multitasking Abilities
- Problem-solving abilities
- Reliability
Timeline
RETURNS AUTHORIZATION COORDINATOR
Home Depot
08.2016 - 01.2026
WARRANTY REPAIR COORDINATOR
Home Depot
07.2011 - 08.2016
INBOUND/OUTBOUND COORDINATOR
Home Depot
08.2006 - 07.2011
High School Diploma -
PCG CHRISTIAN ACADEMY