Priscilla Painter
Charleston,US
Summary
Demonstrates strong leadership and teamwork abilities. Detail-oriented management professional with expertise in operations, marketing, finance, and sales. Skilled in personalization, organization, planning, and technology utilization.
Overview
12
12
years of professional experience
Work History
Assistant Store Manager
Buckle
South Charleston, West Virginia
05.2016 - Current
- Plan commercial displays to entice and appeal to customers.
- Change or rotate window displays, interior display areas, or signage to reflect changes in inventory or promotion.
- Select themes, lighting, colors, or props to be used.
- Consult with advertising or sales staff to determine type of merchandise to be featured and time and place for each display.
- Identify staff vacancies and recruit, interview and select applicants.
- Direct, coordinate, and review activities in sales and service accounting and recordkeeping, and in receiving and shipping operations.
- Resolve customer complaints regarding sales and service.
- Provide current and prospective employees with information about policies, job duties, working conditions, wages, opportunities for promotion and employee benefits.
- Network within communities to find and attract new business.
- Assign duties, responsibilities, and spans of authority to personnel.
- Count and oversee all cash transactions and bank deposits.
- Answer internal phone lines and communicate with all home office personnel as needed to address issues.
- Understand and execute all policies regarding payments, exchanges, and loss prevention practices.
- Create and develop a visual merchandising strategy on a weekly basis.
- Use performance tracker to track results and strategize on product rotation.
- Travel monthly to other area stores for store support and guidance with area manager.
- Monitor customer preferences to determine focus of sales efforts.
Sales Consultant
Verizon Wireless
Charleston, West Virginia
03.2017 - 11.2017
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Solicit sales of new or additional services or products.
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Determine charges for services requested, collect deposits or payments, or arrange for billing.
- Create, maintain, and enter information into databases.
- Open and close the store according to what management requests.
Assistant Store Manager
CEC Entertainment
South Charleston, West Virginia
10.2013 - 12.2016
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Record the number, type, and cost of items sold to determine which items may be unpopular or less profitable.
- Assess staffing needs, and recruit staff using methods such as newspaper advertisements or attendance at job fairs.
- Review work procedures and operational problems to determine ways to improve service, performance, or safety.
- Schedule staff hours and assign duties.
- Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner.
- Count money and make bank deposits.
- Maintain food and equipment inventories, and keep inventory records.
- Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity.
- Order and purchase equipment and supplies.
- Keep records required by government agencies regarding sanitation, and food subsidies when appropriate.
- Establish standards for personnel performance and customer service.
- Arrange for equipment maintenance and repairs, and coordinate a variety of services such as waste removal and pest control.
- Recruit, interview, and select employees.
- Develop work schedules according to budgets and workloads.
- Coordinate activities with other supervisory personnel
- Train or instruct employees in job duties or company policies
Customer Service Representative
Healthsmart Benefit Solutions
Charleston, West Virginia
05.2015 - 08.2015
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
- Review insurance policy terms to determine whether a particular loss is covered by insurance.
- Create, maintain, and enter information into databases.
- Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
- Use computers for various applications, such as database management or word processing.
Education
Bachelor of Science - Business Management/Marketing
West Virginia State University, Institute
West Virginia12.2016
Skills
- Project management expertise
- Customer service excellence
- Inventory management systems
- Team building and collaboration
- MS Office proficiency
- Business writing skills
- Leadership capabilities
- Continuous learning mindset
- Operations management proficiency
Accomplishments
-Over 6 years of volunteer experience as a Company Level FRG Representative for Troop C 1/150th CAV
- Honored to be inducted into the Order of Saint Joan D’Arc in 2022
Timeline
Sales Consultant
Verizon Wireless
03.2017 - 11.2017
Assistant Store Manager
Buckle
05.2016 - Current
Customer Service Representative
Healthsmart Benefit Solutions
05.2015 - 08.2015
Assistant Store Manager
CEC Entertainment
10.2013 - 12.2016
Bachelor of Science - Business Management/Marketing
West Virginia State University, Institute