Motivated Professional seeking a position where I can fully utilize my knowledge, Skills and abilities while contributing to the success of my employer
Overview
14
14
years of professional experience
Work History
Family Engagement /Mentor
Youth Empowerment Project
Portland, OR
02.2022 - Current
Provide culturally specific individual parent support
Facilitate parent groups around areas of need identified by parent/school and community
Relationship building, Advocacy and networking on behalf of the parent with school
Provide therapeutic services for Culturally specific youth within the local school district
Provide an array of social-emotional issues pertaining to the individual student.
Chart/record sessions and complete assessment forms as required
report any concerns regarding youth/families consistent with OAR Mandatory Reporter Expectations
Case Manager KSA African American
Multnomah County Dept of County Human Services ADVSD
07.2018 - Current
(CM2)Providing Culturally Specific Services works to maintain the health and welfare of older adults, people with disabilities and veterans by arranging and monitoring long-term care services, as well as authorizing Medicaid, and Supplemental Nutrition Assistance Program (SNAP) benefits
Key responsibilities include planning for and monitoring long-term services & supports (LTSS)
CM2s develop a comprehensive client-directed, outcome-based plan of care in conjunction with the client and/or the client's representatives and based on the client's needs assessment
CM2s arrange for the provision of care in a variety of care settings and payment to care providers
CM2s monitor the client's needs, risk status, and condition through home visits, telephone contact, and contact with care providers, contract registered nurses, and other collateral
Care Planning and Case Management
Develop a care plan in collaboration with the client and/or client's representatives that meets client's needs, goals,
Preferences and risk factors
Based on care setting, identify provider(s) and authorize payment
Assessment, Eligibility Determination and Benefit Administration
Determine initial and ongoing eligibility for Medicaid waivered services, nursing facility services, State Plan Personal Care services, If applicant/recipient is not eligible for Medicaid programs, refer to other resources.
Case Manager 1
Multnomah County Dept. of County Human Services ADVSD
10.2016 - Current
My duties as a Case manager 1 is to understand and apply federal and state guideline for Supplemental Nutrition Assistance Program (SNAP) and Medicaid programs, including Oregon Health Plan, Medicare Savings Plans and Employed Persons with Disabilities
Another aspect of my job duties is to conduct in person, telephone and field interviews with clients/applicants and as necessary with the applicants/recipient’s relatives, guardians, and/or representatives to determine initial and ongoing eligibility for programs
I am responsible for the accurate and timely data entry into the state computer system to generate correct benefits
I maintain case records, compute over payments and respond to client inquiries
Assist clients in selection and use of health plans
Correction Technician
Multnomah County Dept. of Community Justice, Adult Services
08.2016 - 09.2016
This position working with the START COURT/ Measure 57 property court and MCJRP program
This position required excellent communication with judges, court staff and jail staff
I need to have the ability to accurately read and interpret criminal histories
I needed to understand and be able to read the databases OJIN/ESWIS/PPDS/LEDS
This position required me to utilize good interviewing and summarize skills
I needed to have the ability to make release decisions based on fixed criteria and additional stability and risk information received from defendant and collateral resources
Must show the ability to write reports for and work under the direction of Probation/Parole officers and also be able to take UA'S Primary duties included having a team caseload management style, triaging calls/request, entering chronological information
Needed to demonstrate great problem solving and resolving issues at PPO direction with offenders
Responsible for maintaining records and files, enter criminal information using the specific data systems.
Records Technician
Multnomah County Dept. of Community Justice, Adult Services
01.2016 - 08.2016
This positioned required skills of a highly-motivated, detail-oriented person
As a Records Technician I worked with various community corrections staff, including Probation/Parole Officers, Corrections Technicians, Counselors and other highly skilled support staff, as well as the courts
This positioned is known as the creators and maintainers of the required community justice records and files that are essential in carrying out the departments' mission
I demonstrated the ability to do complex records research, analysis and data management with a high degree of accuracy
Basic knowledge of and experience with the Microsoft Office Suite was a must
Accessing numerous criminal justice databases, as well as reviewing judicial and legal documents, all in an effort to ensure accuracy of data and to comply with confidential law enforcement and criminal justice security rules and procedures
Being flexible and able to work directly with others to navigate daily through the various other roles of a Records Technician, which include: providing coverage at reception desks and handling potentially difficult or irate people
Providing information and referrals both to people in person and over the phone
Collecting and logging fees, using computer systems, DOC 400, LEDS, ESWISS.
Correction Technician
Multnomah County Dept, Community Justice, Adult Services
07.2015 - 12.2015
This was the domestic violence unit which is considered to be a specialized unit
I worked with clients on a daily basis as I would be the contact in absence of their PO
My duties included writing up and handing out action plans, making treatment referral packets, running and reading LEDS for criminal history
This position allowed me to get trained in GPS/SCRAM monitoring, hooking up and removal of bracelets along with the databases that comes with them
I used various databases (LEDS, DOC, SWIS, ECOURTS, ETC.) to get collateral information for writing reports and or warrants
This required concise information, paying attention to detail and making sure the information is complete
Correction Technician
Multnomah County Dept. of Community Justice, Adult Services
12.2014 - 06.2015
Performs a variety of work assignments relating assisting with duties and services that hold adult offenders accountable, utilizing public/community resources in the oversight of offenders and inmates
Research and evaluate information pertaining to the screening, release, intake, and monitoring of criminal justice system clients in compliance with state statute, judicial order, and directives from supervisory staff, Parole/Probation Officers, Sheriff's Office staff or program staff
Work in a community based supervision program to promote and enhance Departmental missions and goals
Works independently with limited direction and requires routine use of professional judgment, knowledge and discretion within the assigned criminal justice program area
Obtain and analyze criminal records on defendants and contact other jurisdictions as necessary; access and interpret multiple law enforcement data systems; enter and retrieve data from various computerized data systems
Make collateral contacts by telephone to gather information or to verify information obtained in interviews.
Office Assistant Senior
Multnomah County Dept. of Community Justice, Juvenile Services
12.2010 - 12.2014
Duties consisted of entering case transfers, closings, formal accountability Agreements and conditions and any pertinent information related to my contact with youth and their families
Have thorough knowledge of and adherence to HIPPA policies Provide support for RISE and FSU juvenile court counselors, schedule meetings, serve as point of contact between department and lab for Urinalysis (UA) processing, training, result distribution, ordering materials and troubleshooting problems and communications
Equipment troubleshooting and coordinate repairs
Collect restitution money as needed
Attend and participate in professional development and mandatory training
Serve on Committees and workgroups
Provide coverage for other support staff as needed
Currently the support staff for the CHI program
The CHI (Community Healing Initiative) program
This program was targeted for medium and high risk African American and Latino juvenile who are gang affected
I needed to coordinate with Juvenile Court Counselor and CHI Care Managers regarding mutual clients and schedule reviews
I believe my supportive role with the CHI program was critical in helping it run smoothly
This was a new upcoming program between DCJ, DCHS and community partners
I would be responsible for getting everyone at the table and keeping the information updated so that everyone involved in these cases had the same information
I coordinated reviews for clients, maintained case files and other paperwork for youth in the program.
Office Assistant Senior
Multnomah County Dept. of Community Justice, Juvenile Services
04.2010 - 12.2010
Serve as primary scheduler from 7:30a-4:30pm
I must deal with daily coverage issues with staff calling in sick or leaving early etc
Also covering remaining open shifts for the rest of the current week as they are submitted by staff
Call in all detention facility requests and write all detention service requests
Tracks the availability of approximately 70 on call employees and has to equally distribute hours according to their availability and specialized training
I do the inventory of radios and keys
Use telestaff constant throughout the day
Process mail, pick up from main mailroom and distribute
Distribute and some inventory of uniform clothing to JCC staff
File, archive intake, room charts paperwork
Update excel spreadsheet
Education
Bachelors of Science - Human Development
Warner Pacific College
01.2017
Associates of Applied Science - Criminal Justice
Portland Community College
01.2013
Correction Technician Certificate -
Portland Community College
01.2013
Mountain View High School
01.1991
Skills
Effective communicator
Ability to work great individually as well as in a team
Flexible
Great problem solving
Critical Thinking skills
Detail Oriented
Dependable
Ability to adapt to change
Friendly, positive attitude
Proactive
References
Kate Desmond, MSW
PO Box 230071
Portland, OR 97281
301-312-0013
Jan Bishop
14674 SE Sieben Creek Dr
Clackamas, OR 97015
jangentrybishop@gmail.com
503-545-7285
Timeline
Family Engagement /Mentor
Youth Empowerment Project
02.2022 - Current
Case Manager KSA African American
Multnomah County Dept of County Human Services ADVSD
07.2018 - Current
Case Manager 1
Multnomah County Dept. of County Human Services ADVSD
10.2016 - Current
Correction Technician
Multnomah County Dept. of Community Justice, Adult Services
08.2016 - 09.2016
Records Technician
Multnomah County Dept. of Community Justice, Adult Services
01.2016 - 08.2016
Correction Technician
Multnomah County Dept, Community Justice, Adult Services
07.2015 - 12.2015
Correction Technician
Multnomah County Dept. of Community Justice, Adult Services
12.2014 - 06.2015
Office Assistant Senior
Multnomah County Dept. of Community Justice, Juvenile Services
12.2010 - 12.2014
Office Assistant Senior
Multnomah County Dept. of Community Justice, Juvenile Services
04.2010 - 12.2010
Bachelors of Science - Human Development
Warner Pacific College
Associates of Applied Science - Criminal Justice
Portland Community College
Correction Technician Certificate -
Portland Community College
Mountain View High School
Similar Profiles
Ruwayda AhmedRuwayda Ahmed
Community Empowerment Facilitator at Somali Youth and Community Empowerment ProgramCommunity Empowerment Facilitator at Somali Youth and Community Empowerment Program