Priscilla Perez
Front Desk Agent
Duncanville,TX
Summary
Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
Work History
Front Desk Agent
Dallas Marriott Suites
Dallas, TX
10.2021 - Current
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Educated guests on hotel security features and instructed on important information regarding safety processes and procedures.
Cashier
Walmart
Dallas, TX
09.2021 - 10.2021
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Answered questions about store policies and addressed customer concerns.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
Cashier
Pollo Regio
Dallas, TX
02.2019 - 04.2020
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Collected and authorized payments of guests.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Performed cash, card and check transactions to complete customer purchases.
Education
High School Diploma -
Pace High School
Dallas, TX05.2022
Skills
- Guest Registration
- Registration Services
- Room Assignments
- Account Balancing
- Automated Telephone Systems
- Check in and Checkout Procedures
- Credit and Cash Payments
- Posting Charges
- Guest Satisfaction
- Front Desk Management
- Service Quality
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Agent
Dallas Marriott Suites
10.2021 - Current
Cashier
Walmart
09.2021 - 10.2021
Cashier
Pollo Regio
02.2019 - 04.2020
High School Diploma -
Pace High School
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