Priscilla Perez
Phoenix,AZ
Summary
Enthusiastic professional with a background in payroll processing which includes adhering to compliance labor laws and maintaining company policies. In addition, demonstrating ability to work as a learning and development facilitator while displaying a strong willingness to learn within the organization, achieve team goals and cultivating lasting relationships.
Overview
6
6
years of professional experience
Work History
Payroll Support Specialist
SnapNurse Staffing
Scottsdale, AZ
09.2021 - Current
- Aided clinician requests regarding their payroll, timecards, and tax setup (using both inbound call and text/chat queues) and routed inquiries to appropriate departments for completion
- Utilized Salesforce, Gmail, and several other platforms and software daily to perform job tasks
- Ensured timely completion of any outstanding cases along with clinician follow up
- Assisted with other projects requested by supervisors such as garnishment follow-ups, (clinician) escalations, team support
- Facilitated new hire training for payroll support specialists
- Developed and delivered continuous education classes for payroll support
- Worked closely with training manager and led the rebuild of payroll training material for new hires
- Manage payroll support portal (knowledge base) to ensure accurate and relevant information is accessible
Client Service Consultant/ Implementation Specialist
ADP Payroll
Tempe, AZ
01.2020 - 06.2021
- Managed 15-20 calls per day via inbound/ outbound call environment with strong, interpersonal contact with small business owners in the west region
- Navigated through multiple computer systems to meet needs of client request or trouble shooting any kind of payroll/tax concern - Acted as critical thinker daily to work through client issues
- Facilitated clients complete payroll and tax filing, employee/employer maintenance, tax research and amendments, adhere to state requirements and compliance, billing/ invoicing
- Strong client follow up and account maintenance for both short and long term periods with efficient time management
Administrative Assistant
Mark Kia/ Mitsubishi
Scottsdale , AZ
10.2017 - 01.2020
- Administrative duties - phone etiquette, client follow up, email/ mail filtering, filing, etc
- Generated quotes (auto, home and rental) using multiple webpages for each branch of business
- Assisted in selling auto insurance policies among non- standard and standard companies
- Accurate data entry, ethical practices, payment processing, company underwriting follow ups, client communications
- Kept retention among existing clients and also generated new leads of business - warm calls, social media, effective communication between sales
- Maintain each policyholders account up to the needs of their own as well as maintaining insurance protocol
Patient Care Specialist
Tiva Medical/ Desert Pain and Rehab Specialists
Phoenix, AZ
10.2015 - 03.2017
- Performed drug screens within chronic pain management clinic to monitor medication intake/ compliance
- Fulfilled all communication between toxicology labs and doctors clinic
- Collection of specimen, shipping off to proper lab, collection of patient demographics, insurance, medications, etc
- Accurate data entry of patient info - necessary for successful billing and access to patient tests results
- Helped on board and train new employees – trained new hires, explained essential job functions, key notes to successful clinic flow, compliance with HIPAA and legal clinic guidelines
- Assisted with payroll tasks (for lab techs.) such as time cards, approval of hours and time off request within human resources database “Paycom”
Education
Bachelor of Arts - Global Health
Arizona State University
Tempe, AZ12.2019
Associate of Arts -
Maricopa Community Colleges - Mesa Community College
Mesa, AZ05.2018
Skills
- Payroll Administration
- Payroll Software Proficiency
- Salesforce Administration
- Microsoft Office Applications
- Flexible and Adaptable
- Customer Service Oriented
- Online Training Experience
- Process Writing
- Employee Training
- Training Curriculum Development
Timeline
Payroll Support Specialist
SnapNurse Staffing
09.2021 - Current
Client Service Consultant/ Implementation Specialist
ADP Payroll
01.2020 - 06.2021
Administrative Assistant
Mark Kia/ Mitsubishi
10.2017 - 01.2020
Patient Care Specialist
Tiva Medical/ Desert Pain and Rehab Specialists
10.2015 - 03.2017
Bachelor of Arts - Global Health
Arizona State University
Associate of Arts -
Maricopa Community Colleges - Mesa Community College
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