Priscilla Perez
Huntsville,TX
Summary
Dynamic small business owner with a proven track record at Fresh Donuts, excelling in operations management and customer relations. Successfully implemented marketing strategies that boosted brand visibility and increased customer satisfaction. Skilled in negotiation and staff management, fostering strong relationships with suppliers and clients to drive business growth and enhance service quality.
Overview
16
16
years of professional experience
Work History
Owner
Fresh Donuts
08.2023 - 11.2025
- Developed and implemented efficient workflows for donut production and customer service.
- Trained staff on best practices for food safety and hygiene standards.
- Managed inventory levels to ensure fresh ingredients were always available.
- Designed marketing strategies to increase brand awareness in local community.
- Established strong relationships with suppliers to secure high-quality ingredients.
- Oversaw daily operations, ensuring timely delivery of products to customers.
- Analyzed sales trends to optimize product offerings and pricing strategies.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Generated revenues yearly and effectively capitalized on industry growth.
Co Owner
Fresh Donuts
02.2018 - 03.2022
- Oversaw daily operations and staff management for efficient production and service delivery.
- Implemented inventory management systems to optimize supply chain efficiency.
- Developed marketing strategies to enhance brand visibility and customer engagement.
- Trained and mentored employees on best practices for product quality and customer service.
- Maintained compliance with health regulations, ensuring a safe environment for staff and customers.
- Analyzed sales data to identify trends and drive promotional campaigns effectively.
- Fostered relationships with suppliers to secure high-quality ingredients at competitive prices.
- Led initiatives to streamline processes, reducing waste and improving operational effectiveness.
- Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
- Collaborated with co-owner on strategic planning initiatives for long-term business success.
- Improved customer satisfaction ratings by consistently delivering high-quality products and services.
- Oversaw financial management tasks, including budgeting, forecasting, and cash flow optimization.
- Ensured accurate record-keeping for financial transactions, maintaining organized documentation for easy reference during audits or other inquiries.
- Mentored employees to improve work performance, promoting professional development and growth within the company.
- Established foundational processes for business operations.
- Developed a strong company culture, fostering teamwork and collaboration among staff members.
- Implemented innovative marketing campaigns to expand customer base and increase brand awareness.
- Enhanced business operations by implementing efficient management strategies and streamlining processes.
- Implemented regular performance reviews for staff members to address concerns proactively and provide constructive feedback for continuous improvement.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Cashier
AM Donuts
07.2010 - 08.2017
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Maintained cleanliness and organization of work area to enhance customer experience.
- Assisted customers with product selection, providing knowledgeable recommendations on menu items.
- Handled cash and credit transactions, ensuring accuracy in daily cash drawer reconciliation.
- Collaborated with team members to manage inventory levels and restock supplies promptly.
- Resolved customer inquiries and complaints effectively, promoting positive shopping experiences.
- Implemented improvements to checkout processes, reducing wait times for customers during peak hours.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
File Clerk
Ford Anderson
07.2009 - 08.2009
- Organized and maintained filing systems for efficient document retrieval.
- Processed incoming and outgoing mail to ensure timely distribution.
- Assisted in scanning and digitizing documents to enhance data accessibility.
- Collaborated with team members to ensure accurate record-keeping practices.
- Assisted with document scanning and imaging projects to support accurate file back-up.
- Identified and corrected inconsistencies in filing systems for increased accuracy.
- Examined, categorized, and sorted incoming documents.
- Created, implemented and monitored filing systems for easy retrieval of records.
- Sorted and classified documents into appropriate filing systems for increased traceability.
- Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.
- Located and retrieved requested documents in accordance with established policies.
- Monitored and updated filing systems to meet organization standards.
- Responded promptly to internal document requests from colleagues, providing excellent customer service while minimizing disruptions to workflow.
- Enhanced productivity by processing incoming mail and filing documents promptly, allowing for easy access when needed.
Education
High School Diploma -
Cleveland High School
Cleveland, TXSkills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Client service
- Operations management
- Business management
- Strategic planning
- Project estimating
- Staff management
- Marketing
- Team oversight
- Business development
- Business launch
- Business administration
- Business marketing
- Negotiation
- Sales leadership
- Employee development
- Sales management
- Budget development
- Partnership development
Languages
Spanish
Limited Working
Timeline
Owner
Fresh Donuts
08.2023 - 11.2025
Co Owner
Fresh Donuts
02.2018 - 03.2022
Cashier
AM Donuts
07.2010 - 08.2017
File Clerk
Ford Anderson
07.2009 - 08.2009
High School Diploma -
Cleveland High School