Priscilla Petroski
Waukesha,WI
Summary
Customer service professional with proven track record in managing client interactions and optimizing service processes. Known for reliability, adaptability, and strong focus on team collaboration to achieve outstanding results. Expertise in conflict resolution and effective communication ensures seamless service delivery.
Overview
9
9
years of professional experience
Work History
Operations Support Specialist
Bevara Building Services
10.2021 - Current
- Managed daily operations, including creating and monitoring work orders, and ensuring adequate staffing to meet customer/maintenance needs.
- Managed a team of up to 40 technicians at a time.
- Weekly tracking and processing of field technician's time cards and mileage logs.
- Managing technicians PTO requests and implementing coverage schedules as desired by customers.
- Created and maintained well-organized electronic and hard copy files to support business processes.
- Collected, arranged, and input information into multiple work order systems, according to customers individual needs.
- Assisted in creating and improving SOPs.
- Provided timely and accurate reports to senior management on operational performance metrics, ensuring full visibility of progress towards established goals.
- Collaborated with operations team to provide excellent customer service and foster positive work environment.
- Identified areas for improvement in current processes, proposing innovative solutions that led to increased efficiency.
Assistant to the CFO
Tom’s Heating Service, LLC.
07.2015 - 06.2019
- Scheduling appointments, entering information into data systems, invoicing and processing of payments and extended warranties for equipment, creating installation quotes, receive deliveries, AP, AR, job costing, department financial tracking, working directly with vendors on purchases, invoices re-bills and credits, set up of jobs for equipment installation, financing, reconciliation of month end, filing warranties and permits for jobs, payroll tracking and income statement assistance
Education
Masters of Business Administration - Accounting
American InterContinental University
07.2018
Skills
- Operational Efficiency
- Operations tracking
- Scheduling Management
- Process Improvement
- Time Management
- Workflow Streamlining
- Attention to Detail
- Multitasking
- Effective Communication
- Task Prioritization
Timeline
Operations Support Specialist
Bevara Building Services
10.2021 - Current
Assistant to the CFO
Tom’s Heating Service, LLC.
07.2015 - 06.2019
Masters of Business Administration - Accounting
American InterContinental University
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