Priscilla pimentel
New York
Summary
Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, and maintaining welcoming environment. Reliable, organized, and poised to enhance front desk efficiency and client satisfaction.
Overview
16
16
years of professional experience
Work History
Front Desk Receptionist
Tuscany Hotel
04.2025 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Monitored visitor access, adhering to security protocols.
- Maintained cleanliness and organization of reception area.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
Front Desk Receptionist
The Blakely New York
05.2022 - 03.2025
- Greeted and assisted visitors, ensuring a welcoming atmosphere.
- Managed incoming calls, directing inquiries to appropriate departments.
- Scheduled appointments, maintaining organized front desk calendar.
- Processed mail and deliveries, ensuring timely distribution to staff.
Sales Administration Manager
North American Wireless
01.2013 - 02.2021
- Managed sales order processing and documentation for accuracy and compliance.
- Coordinated communication between sales team and clients to enhance customer satisfaction.
- Developed and maintained sales reports, tracking key metrics for strategic decision-making.
- Implemented process improvements, streamlining order fulfillment workflow to increase efficiency.
- Monitored inventory levels, ensuring timely replenishment to meet sales demands.
- Implemented CRM system to better track customer interactions and improve communication within the sales team.
- Built relationships with customers and community to establish long-term business growth.
Front Office Receptionist
St Augustine School
09.2009 - 06.2012
- Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
- Developed and maintained positive relationships with clients through exceptional customer service.
- Coordinated office communications, directing calls and inquiries to appropriate departments.
- Implemented streamlined filing systems for confidential client information, enhancing data retrieval efficiency.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Education
Associate of Science - Human Services
Monroe University
New Rochelle, NY06-2025
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Front Desk Receptionist
Tuscany Hotel
04.2025 - Current
Front Desk Receptionist
The Blakely New York
05.2022 - 03.2025
Sales Administration Manager
North American Wireless
01.2013 - 02.2021
Front Office Receptionist
St Augustine School
09.2009 - 06.2012
Associate of Science - Human Services
Monroe University