Overview
Work History
Skills
Timeline
Generic

Priscilla Powell

Middletown,NY

Overview

37
37
years of professional experience

Work History

Sales Supervisor

Rag & Bone
Woodbury, NY
11.2022 - Current
  • Increased customer satisfaction by addressing and resolving client concerns efficiently.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
  • Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
  • Developed strong relationships with key clients, resulting in repeat business and increased revenue.
  • Checked store merchandise regularly for proper display and replenishment.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
  • Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
  • Promoted exceptional customer service by engaging clients on sales floor.
  • Supervised staff successfully, utilizing effective communication and dynamic interpersonal skills.

Casework Supervisor

Astor Services
Middletown, NY
08.1988 - Current
  • Assisted caseworkers with regular visits to homes and schools to evaluate child safety and quality of care.
  • Evaluated employee performance regularly, providing constructive feedback for continuous improvement.
  • Collaborated with Type and Type resource providers to offer clients access to community services.
  • Maintained familiarity with State foster care and adoption regulations and laws to facilitate resolution of client-related issues.
  • Intervened in urgent and crisis situations and provided services in compliance with State and federal regulations and laws.
  • Trained caseworkers in effective delivery of public assistance, mental health and Type services.
  • Attended continuing education trainings and maintained Area of certification certification to promote more effective service delivery.
  • Promoted a positive work environment by mentoring and supporting team members in their professional development.
  • Established strong working relationships with partner agencies to facilitate smooth coordination on shared cases.
  • Ensured compliance with all federal, state, and local regulations during the case management process.
  • Conducted thorough reviews of case files to ensure accurate documentation and adherence to established protocols.
  • Conducted home visits to assess living environment and provided appropriate referrals.
  • Assessed and evaluated clients' needs, determined eligibility for services, and developed individualized plans.
  • Created treatment or service plan meeting each client's individualized needs.
  • Provided crisis intervention and case management services to child, family and legal guardians.
  • Advocated for client rights and represented client interests at administrative hearings.
  • Documented progress in treatment plans, educational, and recreational activities and maintained updated case records.
  • Provided leadership, guidance and support to staff members.
  • Increased client satisfaction through timely communication, follow-ups, and resolution of concerns.
  • Monitored case progress for timely completion and compliance with applicable regulations.
  • Assessed needs of each client and recommended appropriate services and resources.
  • Maintained high level of client confidentiality, following strict guidelines, and recommendations.
  • Assisted clients in preparing applications for social security benefits, housing and assistance programs.
  • Recorded case notes and performed follow-up documentation for admitted and transferred patients; led both group and individual counseling sessions.
  • Monitored program performance and outcomes for successful delivery of services.
  • Partnered with local organizations to expand access to social and community services.
  • Collaborated with community members to develop and implement service initiatives.
  • Assessed community needs and identified resources for social and community service programs.

REISS

Supervisor
Woodbury, NY
11.2019 - 10.2022
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Paid attention to detail while completing assignments.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Managed time efficiently in order to complete all tasks within deadlines.

Skills

  • Sales persuasion
  • Client assistance

Timeline

Sales Supervisor

Rag & Bone
11.2022 - Current

REISS

Supervisor
11.2019 - 10.2022

Casework Supervisor

Astor Services
08.1988 - Current
Priscilla Powell