Priscilla Powell
Middletown,NY
Overview
37
37
years of professional experience
Work History
Sales Supervisor
Rag & Bone
Woodbury, NY
11.2022 - Current
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
- Developed strong relationships with key clients, resulting in repeat business and increased revenue.
- Checked store merchandise regularly for proper display and replenishment.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
- Promoted exceptional customer service by engaging clients on sales floor.
- Supervised staff successfully, utilizing effective communication and dynamic interpersonal skills.
Casework Supervisor
Astor Services
Middletown, NY
08.1988 - Current
- Assisted caseworkers with regular visits to homes and schools to evaluate child safety and quality of care.
- Evaluated employee performance regularly, providing constructive feedback for continuous improvement.
- Collaborated with Type and Type resource providers to offer clients access to community services.
- Maintained familiarity with State foster care and adoption regulations and laws to facilitate resolution of client-related issues.
- Intervened in urgent and crisis situations and provided services in compliance with State and federal regulations and laws.
- Trained caseworkers in effective delivery of public assistance, mental health and Type services.
- Attended continuing education trainings and maintained Area of certification certification to promote more effective service delivery.
- Promoted a positive work environment by mentoring and supporting team members in their professional development.
- Established strong working relationships with partner agencies to facilitate smooth coordination on shared cases.
- Ensured compliance with all federal, state, and local regulations during the case management process.
- Conducted thorough reviews of case files to ensure accurate documentation and adherence to established protocols.
- Conducted home visits to assess living environment and provided appropriate referrals.
- Assessed and evaluated clients' needs, determined eligibility for services, and developed individualized plans.
- Created treatment or service plan meeting each client's individualized needs.
- Provided crisis intervention and case management services to child, family and legal guardians.
- Advocated for client rights and represented client interests at administrative hearings.
- Documented progress in treatment plans, educational, and recreational activities and maintained updated case records.
- Provided leadership, guidance and support to staff members.
- Increased client satisfaction through timely communication, follow-ups, and resolution of concerns.
- Monitored case progress for timely completion and compliance with applicable regulations.
- Assessed needs of each client and recommended appropriate services and resources.
- Maintained high level of client confidentiality, following strict guidelines, and recommendations.
- Assisted clients in preparing applications for social security benefits, housing and assistance programs.
- Recorded case notes and performed follow-up documentation for admitted and transferred patients; led both group and individual counseling sessions.
- Monitored program performance and outcomes for successful delivery of services.
- Partnered with local organizations to expand access to social and community services.
- Collaborated with community members to develop and implement service initiatives.
- Assessed community needs and identified resources for social and community service programs.
REISS
Supervisor
Woodbury, NY
11.2019 - 10.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Paid attention to detail while completing assignments.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Managed time efficiently in order to complete all tasks within deadlines.
Skills
- Sales persuasion
- Client assistance
Timeline
Sales Supervisor
Rag & Bone
11.2022 - Current
REISS
Supervisor
11.2019 - 10.2022
Casework Supervisor
Astor Services
08.1988 - Current