Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Priscilla Provencher

San Jose,CA

Summary

Proven Security Officer with Allied Universal Security Services, adept in emergency response and superior customer service. Excelled in threat assessment and conflict de-escalation, enhancing safety and security. Demonstrated strong work ethic and keen observation skills, contributing to a safer environment.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Security Office Protection

Global Security
Santa Clara
05.2025 - Current

Monitored all floors to ensure secure access to badge-restricted areas.

Created and distributed employee identification badges.

Facilitated email distribution to data Watch, property manager, employees, and coworkers.

Conducted training sessions for watch monitors under GSOC.

Security Officer

Casino Matrix
San Jose, CA
01.2025 - 05.2025

Reviewed and authenticated identification documents to maintain standards.

Conducted regular patrols of casino entrances and exits.

Supervised patron activities to guarantee observance of house guidelines.

Controlled entry points to maintain secure employee-only access.

Facilitated the replacement of filled chip boxes with empty ones across all playing tables.

Supervised activities of patrons and employees.

Security Officer

Allied Universal Security Services
San Jose, CA
02.2024 - 12.2024

• Watch si /5150 pt to ensure they don’t harm themselves and medical professionals

• Report to code Greys (when a pt harming medical staff)

Write reports

• Patrolled assigned areas to ensure the safety and security of premises, personnel, and visitors

• Responded promptly to incidents, emergencies, and alarms, taking appropriate action as necessary

• Conducted thorough inspections of vehicles, bags, and personal belongings to prevent unauthorized items from entering the premises

• Maintained accurate records of daily activities including incident reports, shift logs, and visitor logs

• Provided excellent customer service by assisting visitors with directions or information about the facility's policies and procedures

• Participated in ongoing training programs to stay updated on security protocols and techniques

• Assisted in developing emergency response plans and conducting drills to prepare staff for various scenarios

• Managed crowd control during special events or high-traffic periods while maintaining a calm environment for all attendees

• Utilized strong observation skills to identify suspicious behavior or individuals who may pose a threat

• Investigated incidents involving property damage or thefts within the premises

• Conducted routine patrols both indoors and outdoors at scheduled intervals throughout shifts

• Informed management about any significant incidents or breaches that occurred on-site

• Implemented access control measures by verifying identification credentials for individuals entering restricted areas

Conservation Corps Member

San Jose Conservation Corps
San Jose
05.2019 - 09.2020

May 2019 - September 2020

San Jose conservation Corps + charter school

Highway maintenance

Maintaining school grounds and faculties

Cleaning and maintaining trails throughout Santa Clara county and San Jose city parks

Working alongside Cal fire, open space, Santa Clara roads and airports, Santa Clara County parks and trails, San Jose litter and graffiti removal, Grassroots Ecology, Caltrans

Completed attractive roadside landscaping through timely mowing, weed removal and new plantings to beautify local roadways.

Worked well in a team setting, providing support and guidance.

Worked effectively in fast-paced environments.

Paid attention to detail while completing assignments.

Used critical thinking to break down problems, evaluate solutions and make decisions.

Strengthened communication skills through regular interactions with others.

Janitorial Assistant

ABM Industries
Santa Clara, CA
09.2017 - 10.2020

• Watch si /5150 pt to ensure they don’t harm themselves and medical professionals

• Report to code Greys (when a pt harming medical staff)

Write reports

• Patrolled assigned areas to ensure the safety and security of premises, personnel, and visitors

• Responded promptly to incidents, emergencies, and alarms, taking appropriate action as necessary

• Conducted thorough inspections of vehicles, bags, and personal belongings to prevent unauthorized items from entering the premises

• Maintained accurate records of daily activities including incident reports, shift logs, and visitor logs

• Provided excellent customer service by assisting visitors with directions or information about the facility's policies and procedures

• Participated in ongoing training programs to stay updated on security protocols and techniques

• Assisted in developing emergency response plans and conducting drills to prepare staff for various scenarios

• Managed crowd control during special events or high-traffic periods while maintaining a calm environment for all attendees

• Utilized strong observation skills to identify suspicious behavior or individuals who may pose a threat

• Investigated incidents involving property damage or thefts within the premises

• Conducted routine patrols both indoors and outdoors at scheduled intervals throughout shifts

• Informed management about any significant incidents or breaches that occurred on-site

• Implemented access control measures by verifying identification credentials for individuals entering restricted areas

Education

Andrew P Hill High School
San Jose, CA
05.2017

Skills

  • Report writing
  • Security guard license
  • Superior customer service
  • Physical fitness
  • Emergency response
  • Access control
  • Patrol operations
  • Security screenings
  • Conflict de-escalation
  • Conflict resolution techniques
  • Visitor tracking
  • Threat assessment
  • Metal detector operation
  • Dispatch
  • Workplace safety
  • Work ethic
  • Interior and exterior patrol
  • First aid and CPR certified
  • Patrolling
  • Verbal and written communication
  • Keen observer
  • English fluency

Certification

  • Licensed security guard

Languages

English
Full Professional
Spanish
Professional Working

Timeline

Security Office Protection

Global Security
05.2025 - Current

Security Officer

Casino Matrix
01.2025 - 05.2025

Security Officer

Allied Universal Security Services
02.2024 - 12.2024

Conservation Corps Member

San Jose Conservation Corps
05.2019 - 09.2020

Janitorial Assistant

ABM Industries
09.2017 - 10.2020

Andrew P Hill High School
Priscilla Provencher