Priscilla Putkovich
Saint Augustine,FL
Summary
Dynamic customer service leader with extensive experience guiding teams to deliver exceptional support and enhance customer satisfaction through effective communication and innovative problem-solving. Proven track record in overseeing customer support operations, consistently driving improvements in service quality and operational efficiency. Recognized for fostering collaboration and adaptability to evolving needs, along with strong conflict resolution and staff training skills. Highly organized and dependable, adept at managing multiple priorities while maintaining a positive attitude and commitment to service excellence across cross-functional teams.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Customer Service Supervisor II
Outdoor Network LLC.
06.2023 - Current
- Supervised customer service team, ensuring high-quality support and timely issue resolution.
- Trained and mentored staff on effective communication and problem-solving techniques.
- Implemented process improvements, enhancing operational efficiency and customer satisfaction.
- Analyzed customer feedback to identify trends and develop actionable strategies.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Identified customer service trends to provide recommendations for process and procedural improvements.
- Boosted customer satisfaction ratings, conducting in-depth analysis of feedback and implementing necessary changes.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Supervised daily operations to enhance customer satisfaction and service efficiency.
- Trained and mentored team members on effective communication and problem-solving techniques.
Senior Customer Service Agent
iQor
01.2021 - 06.2023
- Manage client records
- Perform data entry for orders, shipments and customer information
- Assist customers with a warm and professional attitude
- Answer general questions
- Provide policy and service information
- Perform customer service surveys
- Answer calls from customers and clients
- Resolved customer information and complaints
- Respond to claim inquiries
- Responsible for tracking and maintaining inventory
- Created loan applications
- Handle online orders and credit card transactions
- Mentored junior agents, enhancing team performance and customer satisfaction.
- Resolved complex customer inquiries, ensuring prompt and accurate solutions.
Lead Teacher
KID'S DISCOVERY LEARNING CENTER
- Coordinating with administration setting goals for the child
- Writing lesson plans and following-through
- Building relationships with parents and setting goals for the child
- Providing guidance and mentorship to other teachers
- Maintaining a safe environment for the children to learn, play, and grow.
- Developed engaging lesson plans aligning with curriculum standards to enhance student learning experiences.
- Mentored and trained new teachers, fostering a collaborative and supportive educational environment.
Home Health Care Aide
Vichinza Home Health Care Co.
- Cared for a disabled person
- Provided daily needs, such as getting in and out of bed, cooking food, and light housekeeping duties.
- Transporting them to doctors and other appointments.
- Grocery shopping for special dietary needs.
- Assisted clients with daily living activities, ensuring comfort and safety.
- Monitored client health conditions, reporting changes to healthcare professionals.
Office Manager and Personal Assistant
Maryland Offshore Performance
- Responsibilities included all daily operations for a high performance boat repair and paint facility.
- Responsible for accounts payable and receivable.
- Responsible for all billing and follow up services to customers.
- Worked with the Service Manager and Owner on customer invoicing and estimates.
- Performed personal assistant duties such as picking up clothes from the cleaners, making dinner reservations, paying personal bills, and shopping for needed gifts for the owner.
- Coordinating meetings with clients and appropriate shop personnel.
- Performed services for the storage of personal watercraft, boats and trailers.
- Coordinated outside functions with the shop racing teams and Poker Run events that the business hosted.
- Managed office supplies inventory, ensuring timely procurement and cost-effectiveness.
- Coordinated schedules for staff meetings, improving communication and project alignment.
- Implemented filing systems to enhance document retrieval efficiency and organization.
Office Manager
Forrester Construction Company
- Managed offices for 3 locations in Maryland, Washington D.C., and Virginia with over 500 employees
- Responsible for all cellular phones and activation of new accounts for new hires.
- Responsible for all office supply inventory and maintaining the inventory at 3 separate locations.
- Responsible for opening up new offices and furnishing all desks, chairs, computers and coordinating moving employees to various locations.
- Reported directly to the 3 owners and performed personal assistant responsibilities for the Vice President / Controller.
- Responsible for coordinating contracts with office equipment suppliers and accepting bids for their services and awarding the contracts to the company that presented the best package.
- Coordinated the catering for in house meetings and functions as directed by executive management.
- Maintained office safety and facilities cleanliness and supervised the cleaning contractors.
- Provided yearly budgets for office supplies, office furnishings, building and facilities maintenance, cell phones, service and equipment that supported the field engineers at job site office trailers.
- Provided drinks, snacks, coffee and other items for the office break room.
- Provided back up to blueprint and plans coordinator, assisted with the bids on bid day, and shipped and couriered the plans to job sites and for customer approval.
- Managed office operations to ensure efficient daily workflow and resource allocation.
- Coordinated communication between departments to streamline project updates and improve collaboration.
Education
Associate of Science - Business
University of Phoenix
Tempe, AZCertificate The Quick Books Program - General Studies
QuickBooks
Certified - Young Child Deployment
Florida School For The Young Child
Navarre, FLSkills
- Childcare (10 years)
- Teaching (3 years)
- Toddler Care (10 years)
- Early Childhood Education (10 years)
- Home Care (8 years)
- Curriculum Development (2 years)
- Experience with Children (10 years)
- Mentoring
- Autism Experience
- Caregiving (10 years)
- Tutoring
- Administrative Experience (10 years)
- Microsoft Excel (10 years)
- Communication Skills (10 years)
- Retail Sales (10 years)
- Senior Care (10 years)
- Special Needs
- Infant Care (10 years)
- Organizational Skills (10 years)
- Food Preparation
- English (10 years)
- Sales
- Cleaning Experience (10 years)
- Supervising Experience (10 years)
- Meal Preparation
- Nannying
- Classroom Experience (3 years)
- Classroom Management (3 years)
- Special Education
- Developmental Disabilities Experience
- Case Management
- Behavior Management
- Babysitting
- Social Work
- Cashiering (10 years)
- Microsoft Word (10 years)
- Food Safety (10 years)
- Presentation Skills
- Customer Service (10 years)
- Experience Working With Students
- Negotiation (10 years)
- Human resources (10 years)
- Analysis skills (10 years)
- Math
- Serving
- Restaurant Experience
- Food service
- Typing (10 years)
- Data collection
- Facilities maintenance
- Applied behavior analysis
- Microsoft Powerpoint
- Writing skills
- Problem-solving
- Time management
- Customer service
- Multitasking and organization
- Relationship building
- MS office
- Call monitoring
- Customer relationship management (CRM)
- Sales support
- Quality assurance
- Account management
- Workforce planning
- QA
- Account updates
- Customer escalations
- Email management
- Support services
- Customer service management
- Coaching and mentoring
- Handling complaints
- Data entry
Accomplishments
- Supervised a team of 22 staff members.
- Achieved the opening of two new locations by completing full build-outs in class A buildings with accuracy and efficiency.
Certification
- CPR & First Aid June 2021 to June 2024
- Child Growth and Development August 2021 to Present
- Early Childhood Education August 2021 to Present
- Child Development Associate Certification
- Food Handler Certification
Assessments
- Early childhood development — Familiar January 2022
- Knowledge of the development of children ages 0-3 and of ways to foster that development
- Full results: Familiar
- Building relationships for childcare providers — Familiar January 2022
- Building positive and productive relationships with families of children ages 0-3
- Filing & organization — Proficient January 2022
- Arranging and managing information or materials using a set of rules
- Full results: Proficient
- Administrative assistant/receptionist — Familiar January 2022
- Using basic scheduling and organizational skills in an office setting
- Customer service — Familiar January 2022
- Identifying and resolving common customer issues
- Customer focus & orientation — Familiar January 2022
- Responding to customer situations with sensitivity
- Work style: Reliability — Proficient January 2022
- Tendency to be reliable, dependable, and act with integrity at work
- Sales skills — Familiar January 2022
- Influencing and negotiating with customers
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Languages
English
Timeline
Customer Service Supervisor II
Outdoor Network LLC.
06.2023 - Current
Senior Customer Service Agent
iQor
01.2021 - 06.2023
Lead Teacher
KID'S DISCOVERY LEARNING CENTER
Home Health Care Aide
Vichinza Home Health Care Co.
Office Manager and Personal Assistant
Maryland Offshore Performance
Office Manager
Forrester Construction Company
Associate of Science - Business
University of Phoenix
Certificate The Quick Books Program - General Studies
QuickBooks
Certified - Young Child Deployment
Florida School For The Young Child
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