Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Priscilla Putzel

Brownsville,TX

Summary

Dedicated and results-driven professional with 8+ years of experience in operations management, case management, and client services. Proven expertise in leading teams, improving operational efficiencies, and handling sensitive documentation with strict confidentiality. Strong background in customer relations, compliance and staff development across fitness, nonprofit, and legal services sector. Recognized for professionalism, problem-solving, and the ability to adapt to fast-paced, high-pressure environments.

Overview

9
9
years of professional experience

Work History

Assistant Manager

Crunch Fitness
Brownsville, USA
01.2017 - Current
  • Lead and supervise front desk and membership teams across multiple locations, ensuring smooth daily operations and a consistently positive member experience.
  • Recruit, onboard and train new staff, reinforcing company policies, sales goals, and customer service standards.
  • Resolve escalated employee and member concerns with fairness, professionalism, and policy compliance.
  • Manage high-volume membership transactions including upgrades, cancellations, transfers, and sensitive account adjustments.
  • Implement process improvements to enhance team performance, member satisfaction, and operational efficiency.
  • Recognized as a go-to leader for staff development and conflict resolution.

Case Manager

Southwest Key Programs
Brownsville, USA
05.2020 - 07.2022
  • Oversaw caseloads while ensuring compliance with federal, state, and organizational regulations.
  • Coordinated directly with sponsors, attorneys, and service providers to ensure effective case management and support.
  • Maintained accurate and confidential records, preparing documentation for audits and legal reviews.
  • Advocated for clients, by balancing organizational policy with individualized support and care.
  • Developed strong communication and coordination skills working across multidisciplinary teams.

Security Guard & Secretary

Athna Immigration Services
Brownsville, USA
03.2017 - 12.2020
  • Handled sensitive immigration documents, ensuring accuracy and timely submission to court systems.
  • Assisted clients with form processing, evidence gathering, and compliance with legal requirements.
  • Safely escorted asylum seekers to hearings, ensuring security and adherence to protocols.
  • Managed confidential case files and communicated directly with court officials via professional correspondence.
  • Supported attorneys and caseworkers by organizing schedules, handling client intake, and managing administrative tasks.

Education

Bachelor of Arts - Psychology

University of Texas Rio Grande Valley

Skills

  • Recruitment & Onboarding
  • Staff Training & Development
  • HR Procedures & Documentation
  • Conflict Resolution
  • Case & Records Management
  • Client & Member Relations
  • Data Entry & Recordkeeping
  • Immigration & Legal Documentation

Languages

  • English, Fluent
  • Spanish, Fluent

Timeline

Case Manager

Southwest Key Programs
05.2020 - 07.2022

Security Guard & Secretary

Athna Immigration Services
03.2017 - 12.2020

Assistant Manager

Crunch Fitness
01.2017 - Current

Bachelor of Arts - Psychology

University of Texas Rio Grande Valley