Summary
Overview
Work History
Education
Skills
Timeline
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Priscilla Quiles

Priscilla Quiles

Middletown,NY

Summary

Experienced Medical Office Manager with deep understanding of healthcare administration and patient care coordination. Focused on streamlining office operations to increase efficiency and service quality, while maintaining strong relationships with patients and medical professionals. Previous work resulted in improved operational workflows, increased patient satisfaction, and strengthened compliance with healthcare regulations. Skillset includes strategic planning, staff management, financial oversight, and communication skills.

Overview

12
12
years of professional experience

Work History

Supervisor of Operations

Northwell Health
Monroe, NY
03.2015 - Current
  • Oversaw daily operations of the department, including personnel management, budgeting and scheduling.
  • Coordinate with other departments to ensure smooth flow of work processes and communication.
  • Developed and implemented policies and procedures for efficient workflow.
  • Provided training and guidance to team members on operational procedures and best practices.
  • Monitored employee productivity levels to identify areas for improvement or additional resources needed.
  • Resolve patient complaints in a timely manner, while maintaining high patient satisfaction ratings.
  • Conducted regular reviews with team members to assess their performance and provide feedback as needed.
  • Verified accuracy of employee hours worked, pay rate changes, deductions, bonuses, and other payroll data.
  • Managed the processing of new hires and terminations in the payroll system.
  • Promoted continuous patient advocacy for health and safety.

Medical Assistant

Scarsdale Medical Group
Harrison, NY
07.2012 - 02.2015
  • Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
  • Provided assistance to medical staff in performing minor surgical procedures.
  • Prepared laboratory specimens for analysis and organized lab results for review by the physician.
  • Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
  • Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.

Education

Medical Assistant Certificate -

Sanford Brown
White Plains, NY
07-2012

Some College (No Degree) - Healthcare Administration

Southern New Hampshire University
Hooksett, NH

Skills

  • Supervise multiple ambulatory Multi Specialty Medical Practice
  • Strong interpersonal skills
  • Bilingual reading and writing in Spanish and English
  • Phlebotomy experience
  • Customer service excellence
  • Microsoft Word proficiency
  • Microsoft Excel and PowerPoint
  • Organization and Time Management
  • Strong leadership skills
  • Strong team building skills
  • Member of DEIB Committee advocating for

Timeline

Supervisor of Operations

Northwell Health
03.2015 - Current

Medical Assistant

Scarsdale Medical Group
07.2012 - 02.2015

Medical Assistant Certificate -

Sanford Brown

Some College (No Degree) - Healthcare Administration

Southern New Hampshire University

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Priscilla Quiles