Summary
Overview
Work History
Education
Skills
Areas For Development
Timeline
Generic

Priscilla Quriós Quesada

Cartago

Summary

Highly adept at navigating fast-paced environments, I excel in multitasking and prioritizing tasks to achieve optimal outcomes. My proficiency in negotiation, logistics, and communication, coupled with cultural sensitivity, enables me to foster strong rapport across diverse groups and drive team cohesion. As a dedicated leader, I empower team members to align with project objectives and organizational goals, leveraging creativity and enthusiasm to deliver exceptional results.

Overview

8
8
years of professional experience

Work History

Amazon SJO10 Step Plan Implementation Lead, Compensation (L4)

Amazon
09.2023 - Current
  • Spearhead change management initiatives, guiding individuals, teams, and organizations through transitions to achieve desired outcomes
  • Develop comprehensive change strategies, effectively communicate changes to stakeholders, and provide support to employees during organizational transitions
  • Drive project success by creating timelines, setting milestones, allocating resources, and closely monitoring progress
  • Generate insightful reports, analyze trends, and deliver findings to senior management to inform strategic decision-making
  • Collaborate with managers to design performance appraisal systems and provide guidance on performance improvement initiatives
  • Continuously evaluate HR processes, identify areas for improvement, and implement enhancements to optimize efficiency and enhance employee satisfaction.

Project Manager, PDS Services Pay Programs (Level 4)

04.2022 - 08.2023
  • Led projects focused on ad-hoc or seasonal pay events, including bonuses, incentives, and wage increases
  • Orchestrated cross-functional teams to ensure successful project execution
  • Identified pain points through data analysis, formulated recommendations for improvement, and enhanced customer satisfaction
  • Prioritized and coordinated escalations to improve service standards and measure operational health.

Specialist, Pay Services, VAR HR Assistant I (Level 4)

10.2021 - 04.2022
  • Streamlined operational workflows and optimized tools to enhance efficiency
  • Fostered a collaborative team environment, providing proactive support to teammates and facilitating knowledge-sharing
  • Facilitated training for Pay Services peers on various platforms and tools.

Process Lead, Pay SVC, HR Assistant III (Level 4)

09.2019 - 10.2021
  • Managed bonus intake processes for multiple regions, ensuring compliance with policies and regulations
  • Played a key role in creating and testing new bonus earning codes
  • Conducted audits to identify process defects and implemented solutions to improve service levels.

Sr. Associate, Pay Services HR Assistant II (Level 3)

10.2018 - 09.2019
  • Processed transactions for HR programs across multiple regions, providing support to diverse HR teams
  • Prepared audit reports, identified areas for process improvement, and ensured data accuracy and confidentiality
  • Organized team meetings and events, fostering a positive team culture and enhancing employee engagement.

Amazon SJO5 CSNA Resolution Specialist [A] (Level 3)

Amazon
06.2016 - 10.2018
  • Served as the first line of defense for customer escalations, providing accurate research and solutions
  • Demonstrated strong problem-solving skills and attention to detail in resolving customer issues
  • Collaborated with other teams to address suspicious account activity and mitigate risks.

Education

Additional training in various HR tools and platforms -

Certified Facilitator (Facilitation Skills Certification Program) -

Bachelor's Degree in Business Administration (Hotel Management Degree) -

Universidad Latina de Costa Rica
08.2016

INA Operator of Office Applications -

07.2016

INA English Customer Service Executive Technician -

06.2016

TEC: Motivation and Leadership Specialist -

01.2009

Bachelor of Arts in Hospitality Administration and Human Resources -

Glion Switzerland
06.2008

Skills

  • Project Management: Proven track record of leading successful projects and coordinating cross-functional teams
  • Compensation and Pay Services: Extensive experience in managing compensation programs and ensuring compliance with regulations
  • Change Management: Skilled in developing and implementing change strategies to drive organizational success
  • Customer Service: Strong background in resolving customer escalations and delivering exceptional service

Areas For Development

  • Continued Learning: Commitment to staying updated with industry trends and emerging HR practices.
  • Leadership Development: Focus on further honing leadership skills, particularly in driving organizational change and fostering team development.
  • Networking: Actively engage in networking opportunities to build professional connections and enhance career prospects.

Timeline

Amazon SJO10 Step Plan Implementation Lead, Compensation (L4)

Amazon
09.2023 - Current

Project Manager, PDS Services Pay Programs (Level 4)

04.2022 - 08.2023

Specialist, Pay Services, VAR HR Assistant I (Level 4)

10.2021 - 04.2022

Process Lead, Pay SVC, HR Assistant III (Level 4)

09.2019 - 10.2021

Sr. Associate, Pay Services HR Assistant II (Level 3)

10.2018 - 09.2019

Amazon SJO5 CSNA Resolution Specialist [A] (Level 3)

Amazon
06.2016 - 10.2018

Additional training in various HR tools and platforms -

Certified Facilitator (Facilitation Skills Certification Program) -

Bachelor's Degree in Business Administration (Hotel Management Degree) -

Universidad Latina de Costa Rica

INA Operator of Office Applications -

INA English Customer Service Executive Technician -

TEC: Motivation and Leadership Specialist -

Bachelor of Arts in Hospitality Administration and Human Resources -

Glion Switzerland

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Priscilla Quriós Quesada