Priscilla Ramos

Utilized customer service software to manage interactions and track customer satisfaction.

Scheduled Appointments, Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Updated account information to maintain customer records.

Handled customer inquiries and suggestions courteously and professionally.

Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Customer Service, Outbound Calls, Used Excel Software, Data Entry, Confirmed appointments, communicated with clients, and updated client records.

Set appointments with salespeople and potential customers.

Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.

Used provided call list to sort, organize and prioritize before making outbound calls to potential customers.

Handled assignments independently with good judgement and critical thinking skills.

Customer Service,Multi Phone Lines, Answering Inbound Calls, Making Outbound Calls, Data Entry, Boosted customer service satisfaction ratings through consistent quality control.

Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.

Answered phone with friendly greeting to create positive inbound calling experience for customers.

Delivered prompt service to prioritize customer needs.

Customer Service, Credit/Debit Transactions, Food Orders, Customer Inquiries and Conflict Resolution, Cooking,Handled cash with high accuracy and took care to check bills for fraud. Used POS system to enter orders, process payments and issue receipts.

Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.

Customer Service, Cash handling, Credit/Debit Transactions, Food Orders, Customer Inquiries and Conflict Resolution, Cooking, Greeted customers entering store and responded promptly to customer needs.

Set up new sales displays each week with fresh merchandise.

Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.

Built relationships with customers to encourage repeat business.

Customer Service, Cash Handling, Credit/Debit Transactions, Food Orders, Custommer Inquiries and Conflict Resolution, Stocking and Working the Sales Floor,Marked-down clearance items and relocated merchandise to proper store areas.

Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.

Assisted customers in need to promote pleasant shopping experiences and encourage return business.

Kept orderly and accurate accounting records by monitoring sales documentation.

Customer Service, Cash Handling, Credit/Debit Transactions, Running Daily Reports, Making Orders

Resolved customer complaints professionally, ensuring their continued patronage and overall satisfaction.

Responded promptly to requests for assistance, spills and customer inquiries.

Learned duties for various positions and provided backup at key times.

Ensured accurate financial records by carefully counting cash drawer at the beginning and end of each shift.