Priscilla Rankin
Metairie,LA
Overview
7
7
years of professional experience
Work History
DISPATCHER
Sonitrol Security
09.2022 - Current
- Communicated with Service Techs and personnel to coordinate timely service of alarm systems.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Maintained updated and detailed records of calls in physical and electronic database.
- Answered phone calls and responded to customer emails.
- Monitored vehicle locations to coordinate timely arrivals.
- Monitored and tracked dispatch communication systems.
- Managed conflict resolutions with customers, Service Techs and other personnel to encourage professional relationships and promote respect.
- Directed dispatching, routing of fleet vehicles.
- Maintained professional relationship with Service Techs and Upper Management to increase trust, reliability and rapport.
MEDICAL ASSISTANT
Baptist Community Health Services
01.2020 - 09.2022
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Collected and documented patient medical information such as blood pressure and weight.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Verified patient insurance coverage and collected required co-payments.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Oriented and trained new staff on proper procedures and policies.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Measured patient pulse oximetry.
- Implemented care and efficiency improvements to support and enhance office operations.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
DISPATCHER
Sonitrol Security
08.2018 - 01.2020
Collections Agent
TELE RECOVERY
08.2017 - 09.2018
- Processed payments and applied to customer balances.
- Achieved performance goals on consistent basis.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Negotiated to collect balance in full.
- Counseled debtors on payment options and arranged installment agreements.
- Maintained high volume of calls and met demands of busy and productive group.
- Complied with fair debt practices and regulatory guidelines and kept current with changing regulations.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
Hostess
Kenner Seafood
02.2017 - 08.2017
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Accommodated special seating requests for guests to enhance satisfaction.
- Relayed guest comments or suggestions to manager on duty for further action.
- Used cash registers and credit card machines to cash out customers.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Completed daily side work and opening and closing duties without fail.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
Skills
- Customer Relations
- Service Coordination
- Data Entry
- Work Order Management
- Database Updates
- Closing Tickets
- Customer Relationship Management
- Adaptability
- Computer Proficiency
- Telephone Etiquette
- Time Management
Timeline
DISPATCHER
Sonitrol Security
09.2022 - Current
MEDICAL ASSISTANT
Baptist Community Health Services
01.2020 - 09.2022
DISPATCHER
Sonitrol Security
08.2018 - 01.2020
Collections Agent
TELE RECOVERY
08.2017 - 09.2018
Hostess
Kenner Seafood
02.2017 - 08.2017
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