Priscilla Reyes
Lawrenceville,GA
Summary
Well-qualified Administrative with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Human Resources Manager
Summit Construction And Development
05.2023 - Current
- Enhanced employee retention by implementing effective talent management strategies and fostering a positive work environment.
- Streamlined HR processes for increased efficiency, reducing paperwork and manual tasks through automation.
- Developed comprehensive onboarding programs to facilitate smooth integration of new employees into the organization.
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
- Spearheaded successful recruitment campaigns, attracting top-tier talent to fill key company positions.
- Promoted diversity and inclusion within the workplace by initiating targeted training programs and implementing inclusive hiring practices.
- Coordinated company-wide training programs to enhance workforce skills and promote professional growth.
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
Medical Interpreter
GA Interpreters
03.2020 - 01.2023
- Enhanced patient understanding by accurately translating medical terminology and complex concepts between medical professionals and patients.
- Ensured clear communication by providing precise interpretation of doctor''s instructions, diagnoses, and prescriptions to non-English speaking patients.
- Improved patient satisfaction with medical care by facilitating effective communication between healthcare providers and diverse populations.
- Contributed to a supportive healthcare environment by fostering open dialogue and trust between providers and patients through skilled interpretation services.
- Collaborated with the clinical team to ensure seamless patient care, streamlining communication processes, and reducing misunderstandings.
- Maintained strict confidentiality, adhering to HIPAA guidelines while handling sensitive medical information during the interpretation process.
- Aided culturally-sensitive treatment plans by offering insight into linguistic nuances that may impact patient comprehension or adherence.
- Demonstrated professionalism and empathy when working with vulnerable populations, including individuals experiencing trauma or facing serious health concerns.
- Served as a liaison between hospital administration and non-English speaking patients, resolving any potential communication barriers that could impact care delivery.
- Promoted a positive patient experience by maintaining cultural sensitivity and upholding a high standard of professionalism while delivering interpretation services.
Personal Property and Life Insurance Agent
State Farm
02.2017 - 02.2020
- Increased client satisfaction by providing personalized and knowledgeable life insurance consultations.
- Boosted policy sales through proactive client outreach and effective marketing strategies.
- Streamlined the application process for clients, resulting in faster policy approvals and improved customer satisfaction.
- Built long-term relationships with clients by offering attentive service and ongoing support for their life insurance needs.
- Collaborated with underwriters to expedite approval processes, minimizing wait times for clients seeking coverage.
- Utilized effective time management skills to manage a large client portfolio efficiently without sacrificing quality of service or attention to detail.
- Established trust with prospective customers by providing accurate information about available policies and transparent pricing structures.
Education
High School Diploma -
Luis Hernae Verone
Canovanas, Puerto RicoThe Respectful Workplace For Employees
Pryor Learning
Mission, KSThe Key To Working More Effectively With Others
Pryor Learning
Mission, KS11.2023
Conflict Resolution in The Office
Pryor Learning
Mission, KS10.2023
Mindfull Productivity
Pryor Learning
Mission, KS10.2023
Telephone And Email Etiquette
Pryor Learning
Mission, KS09.2023
Skills
- Risk Management
- Employee Onboarding
- New Employee Orientation
- Employee Relations
- Benefits Administration
- Dispute Mediation
- Employee Handbook Development
- Recordkeeping
- Recruitment
- System Development
- Talent Acquisition
- Exit Interviews
Languages
Spanish
Native or Bilingual
Certification
Property and Casualty
Life and Health
CPR
Timeline
Human Resources Manager
Summit Construction And Development
05.2023 - Current
Medical Interpreter
GA Interpreters
03.2020 - 01.2023
Personal Property and Life Insurance Agent
State Farm
02.2017 - 02.2020
High School Diploma -
Luis Hernae Verone
The Respectful Workplace For Employees
Pryor Learning
The Key To Working More Effectively With Others
Pryor Learning
Conflict Resolution in The Office
Pryor Learning
Mindfull Productivity
Pryor Learning
Telephone And Email Etiquette
Pryor Learning
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