Summary
Overview
Work History
Education
Skills
Timeline
Generic

Priscilla Reyes

Imperial,USA

Summary

Professional with strong organizational skills, adept at managing front office operations and ensuring smooth workflow. Known for reliability, adaptability, and effective communication. Skilled in customer service and administrative support. Collaborative team player focused on achieving tangible results and enhancing office efficiency.

Overview

17
17
years of professional experience

Work History

Realtor

Self Employed Services
05.2022 - Current
  • Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
  • Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
  • Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
  • Streamlined contract negotiations by meticulously reviewing documents and communicating clearly with all involved parties.
  • Generated leads for potential buyers and sellers by hosting open houses, conducting market analysis, and networking within the community.
  • Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
  • Prepared and presented contracts and other legal documents in reference to the property to clients.
  • Coordinated appointments to show tenants and buyers prospective homes.
  • Enhanced client satisfaction with diligent follow-up after closing, ensuring a positive experience overall.
  • Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
  • Educated clients looking to sell or buy on current market conditions, legal requirements, pricing, and mortgages.

Staff Supervisor

ProLink Staffing
05.2022 - Current
  • Collecting data as needed, in coordination with the site lead Review Screening questions with recipients to ensure no changes have occurred since registration
  • Direct those who meet criteria to medical evaluation station for more detailed screening and assessment
  • Assist with client intake (registration and data entry) Non-clinical wellness checks and perimeter rounding to ensure minimal COVID-19 exposure risk
  • Take client temperature
  • Coordinates and supervises all overnight shelter activities
  • Monitors property for safety and security
  • Ensures adhere to shelter policies and procedures
  • Supports physical and emotional safety within the shelter
  • Provides emergency assistance to guests and co-workers as necessary
  • Performs housekeeping and other maintenance tasks
  • Addresses guest-related issues in a respectful, timely, and appropriate manner
  • Role models positive, professional behavior
  • Document and enter shelter activities into appropriate logs
  • Write and submit shelter-related incident reports
  • Document and notify management team regarding guest concerns, potential workflow problems, and/or any safety/security issues
  • Maintains working knowledge of fire, safety, and health standards assuring a safe work environment for clients, guests, volunteers, and personnel
  • Organize daily meetings to Provide updates and policy changes to staff
  • Optimized workflow efficiency with the implementation of standard operating procedures and performance metrics.
  • Maintained strict adherence to safety regulations, ensuring a safe working environment for all employees at all times.
  • Proactively identified and addressed potential issues within the team dynamic, preventing small misunderstandings from escalating into larger conflicts or performance disruptions.
  • Facilitated open lines of communication between staff members and upper management through regular meetings and one-on-one discussions

Guest Service Representative

Marriot Towneplace & Suites
01.2021 - 08.2021
  • Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
  • Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
  • Handled customer complaints to satisfy and retain guests.
  • Utilized variety of organizational and communication skills to drive guest satisfaction.
  • Upheld hotel policies and procedures by providing high level of customer service.
  • Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
  • Collaborated closely with colleagues across departments to enhance overall guest experience throughout their stay.
  • Developed strong rapport with returning guests to foster loyalty and repeat business.
  • Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
  • Maintained detailed knowledge of hotel amenities, services, policies, and procedures to provide accurate information to guests.
  • Collaborated with housekeeping and maintenance teams to ensure timely room readiness for arriving guests.

Scheduler/Receptionist

South Bay Respite
02.2018 - 11.2018
  • Answer phone calls and schedule respite workers to fulfill clients needs
  • Greet employees, clients, and any persons who walk into the office and direct them to the correct department
  • Change appointments/services requested for clients and staff and communicate with other party involved
  • Advise staff about changes to policies as needed
  • Help set up and participate in quarterly meetings with 150+ staff members as well as leaders of the company
  • Send out paystubs in a timely manner every pay period
  • Keep record of cancelled schedules by both clients and respite workers
  • Follow up with new clients to ask about the level of service they received with assigned employee
  • Work in emergency appointments as needed by clients to the best of my ability

Escrow Assistant

Peoples Escrow
07.2017 - 01.2018
  • Collaborating with real estate agents, loan officers and customers to meet closing requirements
  • Request pay offs, liens, etc as needed from businesses, county, persons
  • Submitting verified documents to lender, title company, agents, and clients
  • Coordinating supervisor's schedule
  • Responsible for maintaining escrow files or contracts, and assisting escrow officer in all daily tasks
  • Edit documents, files, contracts as needed
  • Answer telephone, file, take and record messages efficiently and accurately
  • Maintain office in a tidy and clean manner
  • Order supplies as needed for office and staff

MANAGER

IN N OUT BURGER
11.2007 - 01.2017
  • Inventory
  • Verify and monitor all money made throughout the day
  • Check all equipment is working properly each day
  • Leave voice mails reporting all numbers and of any issues
  • Data entry
  • Email proper departments for any issues
  • Train and develop associates each day
  • Contribute at meetings and engage the entire staff
  • Assign duties and follow through
  • Maintain In N Outs standards throughout the day
  • Make sure all operational duties are taken care of
  • Helped develop associates and give them feedback
  • Communicate with shift team about where we are with operations or training
  • In charge of training and development

Education

Imperial Valley College

Skills

  • Client Relations
  • Contract Negotiation
  • Strong negotiation skills
  • Property Marketing
  • Schedule Coordination
  • Works well independently
  • Strong organizational skills
  • Networking and prospecting

Timeline

Realtor

Self Employed Services
05.2022 - Current

Staff Supervisor

ProLink Staffing
05.2022 - Current

Guest Service Representative

Marriot Towneplace & Suites
01.2021 - 08.2021

Scheduler/Receptionist

South Bay Respite
02.2018 - 11.2018

Escrow Assistant

Peoples Escrow
07.2017 - 01.2018

MANAGER

IN N OUT BURGER
11.2007 - 01.2017

Imperial Valley College

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Priscilla Reyes