Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Affiliations
Timeline
Generic
Priscilla Rhoades

Priscilla Rhoades

Bradenton,FL

Summary

Dynamic District Manager of Operations & Sales at Sun Country Cleaners, recognized for enhancing customer satisfaction through strategic planning and exceptional leadership. Successfully boosted employee retention and market share by fostering teamwork and optimizing operational efficiency. Proven ability in problem resolution and client relations, driving significant growth and profitability.

Overview

25
25
years of professional experience
5
5
Certification

Work History

District Manager of Operations & Sales

Sun Country Cleaners
04.2013 - 01.2024
  • Supervised various locations, enforcing high-quality standards of operation.
  • Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
  • Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
  • Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
  • Monitored competitor activity, adapting strategies to maintain competitive advantage.
  • Analyzed sales data to identify growth opportunities and areas for improvement across district.
  • Developed and maintained strong relationships with vendors, negotiating preferential pricing and delivery terms to optimize supply chain efficiency while maintaining quality standards across the district.
  • Cultivated strong relationships with store managers, offering guidance and support to achieve their targets.
  • Optimized staffing levels to match store traffic patterns, improving customer service and reducing labor costs.
  • Boosted market share by identifying and capitalizing on local market trends and opportunities.
  • Increased employee retention through development of comprehensive rewards and recognition program.
  • Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
  • Managed accounts to retain existing relationships and grow share of business.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
  • Communicated product quality and market comparisons by creating sales presentations.

Owner/Operator

Green Tomato Cafe & The Sugar Shak
01.2007 - 11.2009
  • Managed day-to-day business operations.
  • Facilitated open communication channels among staff members, promoting teamwork for enhanced performance.
  • Trained and motivated employees to perform daily business functions.
  • Kept all building areas and equipment functional and well-organized to promote business performance.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Increased customer satisfaction by providing high-quality services and timely communication.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Assisted in recruiting, hiring and training of team members.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Interacted well with customers to build connections and nurture relationships.
  • Negotiated contracts with vendors to secure favorable terms for the business.
  • Developed business plan, processes and procedures to provide superior SERVICE and QUALITY to customers.
  • Improved safety standards by regularly reviewing protocols and implementing necessary updates.
  • Contributed positively to the local community through involvement in various events or charitable organizations.

Owner/Operator

Webtivity Designs
01.1999 - 06.2007
  • Managed day-to-day business operations.
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Increased customer satisfaction by providing high-quality services and timely communication.
  • Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
  • Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
  • Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
  • Kept all building areas and equipment functional and well-organized to promote business performance.
  • Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
  • Evaluated company performance against objectives, adjusting strategies as needed to achieve desired results.
  • Assessed income and expenses and adapted plans to improve profit levels.
  • Trained and motivated employees to perform daily business functions.
  • Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.
  • Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
  • Facilitated open communication channels among staff members, promoting teamwork for enhanced performance.
  • Fostered strong professional network and partnership building skills to connect with quality leads.
  • Maximized revenue by identifying new market opportunities and implementing targeted sales strategies.
  • Optimized workflow processes through careful analysis of operational needs and resource allocation.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Trained and guided team members to maintain high productivity and performance metrics.

Owner / Operator

On Site Mobile Detail
01.1999 - 01.2005
  • Developed business plan, processes and procedures to provide superior [Product or Service] to customers.
  • Negotiated contracts with vendors to secure favorable terms for the business.
  • Implemented effective financial management practices, improving cash flow and profitability.
  • Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
  • Collaborated with industry partners to expand networking opportunities, fostering mutually beneficial relationships that drove growth for all parties involved.
  • Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
  • Maintained daily, legible DOT log book and submitted corresponding documents.
  • Inspected trucks for malfunctions and reported vehicles to management for corrective action.
  • Interacted well with customers to build connections and nurture relationships.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Assisted in recruiting, hiring and training of team members.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Increased customer satisfaction by providing high-quality services and timely communication.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Kept all building areas and equipment functional and well-organized to promote business performance.
  • Trained and motivated employees to perform daily business functions.
  • Facilitated open communication channels among staff members, promoting teamwork for enhanced performance.
  • Fostered strong professional network and partnership building skills to connect with quality leads.

Education

Bachelor of Arts - Business

University of Phoenix
Tempe, AZ
06-2027

Required

South East
Bradenton, FL
06-1978

Skills

  • Leadership skills
  • Recruiting and hiring
  • Strategic planning
  • Customer service
  • Active listening
  • Critical thinking
  • Customer relations
  • Problem resolution
  • Computer proficiency
  • Payment processing
  • Client relations
  • Customer satisfaction measurement
  • Scheduling
  • Call management
  • Appointment scheduling

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 25 staff members.
  • Achieved Quarterly/Annual Sales expectations in 8 of the 10 locations supervised, by completing Follow Up/Follow Through System with accuracy and efficiency.
  • Documented and resolved daily which led to a 99.5% customer retention.

Certification

  • CPSP - Certified Professional Sales Person
  • Small Business of the Year 2002-2003
  • Women in Business final at Manatee Chamber of Commerce

Languages

English

Affiliations

  • The Holistic Woman
  • WiB /Women in Business Network
  • Ffgc.org - Florida Federation of Garden Clubs

Timeline

District Manager of Operations & Sales

Sun Country Cleaners
04.2013 - 01.2024

Owner/Operator

Green Tomato Cafe & The Sugar Shak
01.2007 - 11.2009

Owner/Operator

Webtivity Designs
01.1999 - 06.2007

Owner / Operator

On Site Mobile Detail
01.1999 - 01.2005

Bachelor of Arts - Business

University of Phoenix

Required

South East

Similar Profiles

CREATE PROFILE