Summary
Overview
Work History
Education
Skills
Languages
Certification
References
Timeline
Generic

Priscilla Roa

Orlando,FL

Summary

Resourceful professional in management operations, known for high productivity and efficient task completion. Possess specialized skills in strategic planning, team leadership, and operational improvement. Excel in communication, problem-solving, and adaptability, ensuring seamless execution of business strategies, and enhancement of team performance.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Multi-Unit Concierge Manager

AdventHealth
Orlando, FL
05.2025 - Current
  • Lead and supervise a team of retail concierge staff across multiple campuses, ensuring quality service that delivers and enhances the overall employee and patient experience.
  • Guide staff in the execution of daily concierge operations, including handling customer requests, coordinating vendor services, and delivering personalized retail experiences.
  • Support and coach team members in maintaining a service-oriented approach, fostering consistency in guest interactions aligned with our mission and standards.
  • Maintain a strong vendor relationship with local companies to continue partnerships and expand new connections for future growth options.
  • Assist in planning and approving creative pop-up retail programs for the continuous improvement of employee selection and experience.
  • Outsource and introduce new vendor partnerships by enhancing 'Lunch in a Crunch' offerings for our hospital staff.
  • Supervise concierge operations and workflows, ensuring requests are handled efficiently, service standards are met, and customer loyalty is maintained across all locations.

Multi-Unit Retail Manager

AdventHealth
Orlando, FL
11.2021 - Current
  • Oversee daily operations for multiple retail locations, ensuring consistent execution of company standards, and profitability targets.
  • Direct all aspects of retail operations, including product selection, merchandising, inventory control, and stock management.
  • Use point-of-sale and reporting systems to analyze sales and drive revenue-focused strategies.
  • Lead staffing functions, including hiring, training, scheduling, and performance management.
  • Negotiate vendor terms to achieve cost-effective pricing, shipping, and sourcing agreements.
  • Resolve customer complaints professionally, using assertive communication, and conflict resolution skills.
  • Submit invoices to accounting, and manage store-level budgets to meet or exceed sales and profit goals.
  • Ensure compliance with all safety and operational standards.
  • Collaborate with leadership on retail initiatives, marketing campaigns, and event coordination to improve brand presence and customer engagement.
  • Foster a positive work environment, encouraging teamwork and employee engagement.
  • Analyze financial data to identify areas of improvement for profitability.
  • Facilitate communication between store staff and upper management, ensuring alignment with company goals.
  • Lead a team of 19 sales associates, providing ongoing training and development.

Retail Branch Manager

AdventHealth
Orlando, FL
12.2015 - 11.2021
  • Managed day-to-day store operations, ensuring smooth execution of retail processes, and adherence to company standards.
  • Directed inventory control, including stock levels, pricing, and receiving, to optimize product availability and accuracy.
  • Analyzed sales figures for forward planning to maximize profitability.
  • Oversaw staffing responsibilities, including training, scheduling, and development, to meet customer service standards.
  • Handled customer concerns with professionalism, offering resolutions aligned with organizational values.
  • Maintained vendor relationships through effective negotiation of prices, shipping, and order quantities.
  • Ensured compliance with all safety, security, and operational policies.
  • Led marketing and outreach efforts, including coordination of events.

Assistant Manager

Guess
Orlando, FL
12.2005 - 12.2015
  • Led store operations and supported the Store Manager in driving sales and achieving performance targets.
  • Assisted in visual merchandising, floor planning, and seasonal display changes in accordance with corporate guidelines.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Recruited and trained new employees to meet job requirements.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

Education

Bachelor of Science - Sociology

University of Central Florida
Orlando, FL
12-2025

Associate of Science - Sociology

Valencia College
Orlando, FL
04-2007

Skills

  • Leadership and team development
  • Multi-unit operations management
  • Inventory and stock control
  • Customer service excellence
  • Visual merchandising
  • Budget management
  • Event coordination and marketing
  • Teamwork and collaboration
  • Adaptability and multitasking
  • Problem solving and decision making

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Certification

  • Six Sigma Green Belt Certification | AdventHealth | June 2025

References

References available upon request.

Timeline

Multi-Unit Concierge Manager

AdventHealth
05.2025 - Current

Multi-Unit Retail Manager

AdventHealth
11.2021 - Current

Retail Branch Manager

AdventHealth
12.2015 - 11.2021

Assistant Manager

Guess
12.2005 - 12.2015

Bachelor of Science - Sociology

University of Central Florida

Associate of Science - Sociology

Valencia College

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