Summary
Overview
Work History
Education
Skills
Languages
Timeline
Intern

Priscilla Robles

Staten Island,NY

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

5
5
years of professional experience

Work History

Retail Manager

Cotton On Clothing
08.2022 - 02.2023
  • Controlled store inventory and reviewed cash handling and operations reports.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Answered questions about store policies and addressed customer concerns.

Sales Associate

H&M Hennes & Mauritz
10.2020 - 07.2022
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Built relationships with customers and community to promote long term business growth.
  • Informed customers of promotions to increase sales productivity and volume.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.

Team Member

Target
02.2019 - 03.2020
  • Devised and implemented processes and procedures to streamline operations.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Supported creation of detailed, technical financial models to value potential acquisition targets.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Assisted customers in selecting merchandise best suited to needs.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Assisted with inventory counts and stocking of merchandise.

Assistant Store Manager

Dollar Tree Department Store
02.2016 - 04.2018
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Trained new employees on proper protocols and customer service standards.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Created and maintained safe and secure work environments for employees.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Developed and maintained strong relationships with vendors to facilitate timely product delivery.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

Education

Manhattan Village Academy
New York, NY
09.2005

Skills

  • Sage 50 Accounting
  • Building Brand Awareness
  • Customer Service
  • Corporate Social Responsibility
  • Microsoft Internet Explorer

Languages

Spanish
Full Professional

Timeline

Retail Manager

Cotton On Clothing
08.2022 - 02.2023

Sales Associate

H&M Hennes & Mauritz
10.2020 - 07.2022

Team Member

Target
02.2019 - 03.2020

Assistant Store Manager

Dollar Tree Department Store
02.2016 - 04.2018

Manhattan Village Academy

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Priscilla Robles