Priscilla Rodriguez
Retail Manager
Durham,NC
Summary
High-performing store manager familiar with managing range of personalities to effectively build consensus and achieve operational targets. Experienced with stand-alone stores as well as mall environments. Revitalizes operations and adapts to changing market conditions. Also skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations
Overview
4
4
years of post-secondary education
8
8
years of professional experience
Work History
Training Manager
Dollar General
Durham, NC
02.2019 - Current
- Closing and opening store, pushing sales and customer service, processing truck, and working product, asset protection, service up keeping store conditions high.
- Marketing to push sales.
- Merchandising.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Store Manager
Spencer's Gifts
Cary, NC
07.2017 - 01.2019
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Completed all point of sale opening and closing procedures, including counting contents of cash register.
Store Manager
Family dollar
Durham, NC
09.2012 - 03.2017
- Managed all aspects of store operations, including organization, maintenance and purchasing functions.
- Trained team members in successful strategies to meet operational and sales targets.
- Improved sales process and tracking with implementation of new point of sale (POS) system.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Achieved consistent budget targets with optimal expense controls and elimination of unnecessary waste.
- Provided excellent customer service, promoting membership loyalty and increasing customer satisfaction rates.
Education
High School Diploma -
Colonial High School
Orlando, FL 08.2002 - 05.2006
Skills
Team leadership and coaching
POS systems
Customer-oriented
Excellent customer service skills
Bank deposit procedures
Goals and performance
Store displays
Vendor management
Staff Management
Staff training and development
Opening and closing procedures
Training and mentoring
Merchandising
Sales expertise
Timeline
Training Manager
Dollar General
02.2019 - Current
Store Manager
Spencer's Gifts
07.2017 - 01.2019
Store Manager
Family dollar
09.2012 - 03.2017
High School Diploma -
Colonial High School
08.2002 - 05.2006