Summary
Overview
Work History
Skills
Timeline
Generic

Priscilla Rojas

El Paso,TX

Summary

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

16
16
years of professional experience

Work History

Social Media Moderator

Teleperformance USA
El Paso, TX
04.2021 - Current
  • Enforced commenting rules and deleted interactions with bullying or harassment.
  • Evaluated emerging technologies and identified opportunities for leveraging them within organizational objectives.
  • Monitored website privacy settings to prevent intrusions and security breaches.
  • Reviewed and moderated user-generated content for inappropriate language, spam, or other violations of the company's social media policy.
  • Answered web submissions, emails, and chat requests within established timeframes
  • Identified trends in social media use, questions and concerns to help social media team optimize experiences.
  • Monitored customer comments across all major social media platforms and responded to inquiries in a timely manner.

Insurance Underwriter

Fred Loya Insurance
El Paso, TX
05.2015 - 04.2021
  • Developed recommendations for policy terms and conditions based on evaluation results.
  • Attended professional development courses related to insurance underwriting best practices.
  • Leveraged customers' history, industry and demographic information to calculate renewal rates.
  • Maintained detailed records of underwriting decisions and processes.
  • Reviewed and evaluated customer's applications to determine eligibility for insurance coverage.
  • Inspected financial statements, credit information and title data to complete underwriting process.

Stocker and Receiver

Walmart
El Paso, TX
05.2012 - 03.2015
  • Set up advertising signs on shelves and counters to attract customers and promote sales.
  • Packed and unpacked items, checking breakables before stocking on shelves.
  • Logged inbound and outbound discrepancies for wrong products, incorrect quantities and damages.
  • Stamped price tags on merchandise, referring to official price lists.
  • Tracked inventory levels, handling aspects of shipping and receiving and kept accurate records.
  • Verified merchandise receipts by comparing items and quantities unloaded with bills of lading, invoices, orders, or other records.
  • Stocked shelves, racks, and bins with new or transferred merchandise.
  • Adhered to security protocols while handling large sums of money.
  • Prepared deposit slips for all incoming funds according to established procedures.
  • Scanned items and checked pricing on cash register for accuracy.

Customer Service Representative

GC Services
El Paso, TX
01.2008 - 03.2012
  • Updated [Type] system with order specifics and customer details, preferences and billing information.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Took special orders in person and over telephone, generating additional revenue every month.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Collected deposits or payments and arranged for billing.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.

Skills

  • Community Management
  • Customer Support
  • Social Media and Promotions
  • Salesmanship
  • Microsoft Office Proficient
  • Technical Troubleshooting

Timeline

Social Media Moderator

Teleperformance USA
04.2021 - Current

Insurance Underwriter

Fred Loya Insurance
05.2015 - 04.2021

Stocker and Receiver

Walmart
05.2012 - 03.2015

Customer Service Representative

GC Services
01.2008 - 03.2012

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Priscilla Rojas