Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Priscilla Rojas

EL PASO,TX

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

16
16
years of professional experience

Work History

Social Media Moderator

Teleperformance USA
04.2021 - 03.2024
  • Kept up-to-date with industry trends, tools, and technologies to ensure effective social media moderation techniques were utilized.
  • Analyzed performance metrics to optimize future content and strategy, driving continuous growth in follower count and engagement rates.
  • Moderated 230 to 285 videos per day to ensure no traumatic, sensitive or potentially offensive content and promote safe environment for users.

Insurance Underwriter

Fred Loya Insurance Company
05.2015 - 04.2021
  • Maintained compliance with industry regulations and company guidelines during all underwriting activities.
  • Provided expert guidance to sales teams regarding proper risk selection criteria for new business opportunities.
  • Reduced claim losses by applying expert knowledge in identifying potential risks and setting appropriate premiums.
  • Enhanced customer satisfaction through timely communication and effective negotiation of policy terms.
  • Reviewed 50 to 100 applications per day, for insurance coverage and reports from loss control specialists to determine risks

Overnight Stocker and Receiver

Walmart
04.2012 - 05.2015
  • Conducted regular checks on expiration dates of perishable items, removing expired products from shelves in compliance with health regulations.
  • Utilized store equipment, such as pallet jacks and forklifts, in a safe and efficient manner to transport merchandise from the backroom to sales floor.
  • Maintained up-to-date knowledge of current sales promotions, ensuring relevant products were prominently displayed for maximum visibility.
  • Increased overall store cleanliness by sweeping, mopping, and dusting during overnight shifts.

Customer Service Representative

GC Services
01.2008 - 04.2012
  • Resolved approximately 80 to 120 customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.

Education

Bachelor of Science - Accounting And Finance

Southern New Hampshire University
Hooksett, NH
07.2026

Skills

  • Appointment Scheduling
  • Data Collection
  • Complaint resolution
  • Clerical Support
  • Building rapport

Languages

Spanish
Native or Bilingual

Timeline

Social Media Moderator

Teleperformance USA
04.2021 - 03.2024

Insurance Underwriter

Fred Loya Insurance Company
05.2015 - 04.2021

Overnight Stocker and Receiver

Walmart
04.2012 - 05.2015

Customer Service Representative

GC Services
01.2008 - 04.2012

Bachelor of Science - Accounting And Finance

Southern New Hampshire University

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Priscilla Rojas