Priscilla Rojas
Gales Ferry,CT
Summary
Reliable professional with strong multitasking, problem-solving, and communication skills. Expertise in promoting products and finalizing sales, with a proven track record of successfully upselling target items and creating positive customer experiences that drive loyalty and repeat business. Adaptable and flexible in meeting changing business needs, ensuring seamless operations and customer satisfaction.
Overview
19
19
years of professional experience
Work History
Cashier
The Home Depot
04.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Used POS system to enter orders, process payments and issue receipts.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Trained new cashiers
Technical Support Representative
Kelly Connect ( Apple Remote )
03.2021 - 08.2021
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
- Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
- Used ticketing systems to manage and process support actions and requests.
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes.
- Managed high levels of call flow and responded to technical support needs.
- Escalated high-priority cases promptly to ensure rapid response times for critical situations requiring advanced attention or expertise.
Teacher’s Aide
Ledyard Public Schools
01.2018 - 09.2019
- Enforced behavior and maintain order in the class
- Instruct students under direction and guidance of the teacher
- Worked with student’s individually to help assist with their work and to complete assignments
- Observed student’s performance and documented the positives and negatives
- Administered and corrected testes
- Assisted teachers with supervision and care of group of 22 children.
- Supported student physical, mental, and social development using classroom games and activities.
- Supported student learning objectives through personalized and small group assistance.
- Maintained safety and security by overseeing students in recess environments.
- Supported classroom activities, tutoring, and reviewing work.
- Distributed learning materials such as worksheets, textbooks and group assignments.
- Graded assignments and reported individual progress to teacher.
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Taught courses under guidance of senior instructors.
Customer Service Teammate
Kids Quest
05.2017 - 08.2017
- Registered and tracked children and teens entering and exiting the recreational area using ID tags
- Organized and assisted with special occasions and holiday events
- Organized and assisted with arts and crafts and games
- Register/POS
- Operated multi line phone system
- Developed strong relationships with clients by understanding their needs and providing personalized solutions.
- Collaborated with cross-functional teams to address recurring customer issues and implement long-term solutions.
- Trained new team members on company policies and procedures, ensuring consistent quality of service.
- Contributed positively to the team''s overall performance by maintaining a positive attitude even in challenging situations.
- Managed high call volume, prioritizing tasks to ensure timely assistance for all customers.
Customer Service Representative
Raymour and Flanigan
06.2016 - 11.2016
- Performed administrative duties
- Computer software to tract merchandise
- Register took payments and applied to accounts
- Daily activity report at the end of the day
- Operated multi line phone system
- Emailed customers back with answers of their questions after being verified on the computer
- Worked hand in hand with customers
- Problem solving
- Assisted in processing customers orders online and verified to make sure everything was correct
- Notified supervisor of any damaged returns
- Assisted in daily reports at the end of the day
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Data Entry
Group USA
02.2006 - 06.2007
- Data Entry
- Operated multi line phone system
- Verified inventory from logbooks and computer
- Performed inventory on retail good
- Filing
- Assisted in online orders
- Inspected returned merchandise
- Notified team lead of any damaged or loss upon returns
- Reduced errors in data entry by creating and implementing standardized procedures.
- Streamlined data entry tasks for faster turnaround times and increased productivity.
- Reduced errors in data entry by maintaining accurate records and diligently verifying information.
- Streamlined administrative tasks, such as filing and data entry, to support office efficiency.
- Reduced errors in shipment records by diligently reviewing and verifying data entry.
Education
High School Diploma -
William L Dickinson High School
Jersey City, NJ06.2005
Skills
Customer Service
Cash Handling
Cleaning and sanitizing
Customer service excellence
Money Handling
Reliability and punctuality
Cash handling and management
Customer Relations
Cash Register Operation
Written and verbal communication
Organizational abilities
Order Taking
Professionalism and Courtesy
Payment Processing
Refunds and exchanges
Issue Resolution
POS system operations
Payment Collection
Staff Training
Guest inquiries
ID Verification
Inventory Management
Inventory Control
Returns processing
Order Verification
Staff Mentoring
Payment posting
Honest and Dependable
Problem-Solving
Reliable and Responsible
Professionalism
Team Leadership
Analytical Thinking
Employee Training
Training and mentoring
Microsoft Office
Attention to Detail
Filing
Data receiving
Schedule deliveries
Answering calls
Making calls
Checking emails
Customer Assistance
Work Ethic and Integrity
Patience and Empathy
Time management skills
Timeline
Cashier
The Home Depot
04.2024 - Current
Technical Support Representative
Kelly Connect ( Apple Remote )
03.2021 - 08.2021
Teacher’s Aide
Ledyard Public Schools
01.2018 - 09.2019
Customer Service Teammate
Kids Quest
05.2017 - 08.2017
Customer Service Representative
Raymour and Flanigan
06.2016 - 11.2016
Data Entry
Group USA
02.2006 - 06.2007
High School Diploma -
William L Dickinson High School