Priscilla Rojas
West Jordan,UT
Summary
Management professional with track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering positive work environment.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Asset Living
02.2024 - Current
- Developed strong working relationships with staff, fostering a positive work environment.
- Assisted with property management tasks, ensuring timely completion of maintenance requests and rent collections.
- Collected rent and tracked resident payments and information in computer system.
- Enhanced community atmosphere by planning and executing engaging resident events.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Maintained organized files on all current and past tenants, allowing for efficient retrieval of information when needed.
Leasing Consultant
AMC LLC
08.2022 - 02.2024
- Collect a deposit and process future residents’ applications
- Ensure the model/target apartments are ready for show and maintain a clean workspace
- Maintain a thorough knowledge of lease terms, unit specifications, availability, current market conditions, and all community policies and ensure understanding of required application information, screening process, policies, and procedures
- Utilize proper customer service and sales techniques
- Maintain contact with all apartment locator services and local businesses to provide informational material
- “Shop” surrounding or competing properties and conduct outreach marketing
- Develop and maintain on-going resident retention programs
- Create new move-in resident files and assist with the ongoing file maintenance
- Report unusual or extraordinary circumstances regarding the property or residents
- Handle resident requests and complaints courteously and efficiently
- Maintain a professional appearance and conduct at all times
Return Agent
Enterprise Sales
06.2021 - 07.2022
- Greet all customers using prescribed, appropriate dialogue as they arrive on the lot
- Remind customer to check for personal belongings
- Identify any items found in the vehicle with a unit number, date, time and turn into lost and found
- Advise and review rental charges; and provide an accurate receipt to the customer
- Provide information in a professional and courteous manner regarding transportation to the airport terminal
- Thank customers using the prescribed dialogue
- Inquire about service, satisfaction and document dissatisfaction
- Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report
- Use of proper statement to determine if vehicle is being returned with full tank of gas
- Complete a service alert for any mechanical and or body damage communicated by the customers
- Identify vehicles, which are on system hold for turn-back, time or mileage, recall, or any other special lock and verify their movement to the proper lot location
- Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location
- Keep lot organized for ease of access and traffic flow
- Seek to improve job performance through self-assessment, skill development, training and goal setting
- Maintain a regular and reliable level of attendance and punctuality
- Perform miscellaneous job-related duties as assigned
Caregiver
Home Instead Senior Care
06.2020 - 06.2021
- Providing clients assistance in everyday activities such as: Bathing, Dressing, Grooming, Hygiene, Light housekeeping, Mobility assistance, Food Prep, Transportation to Market, or Appointments if needed
- Ability to treat and care for seniors and their property with dignity and respect
- Ability to speak, read and write in English
- Ability to communicate with clients in a friendly and congenial manner
- Willingness to assist clients with personal care services
- Complete a criminal background check, DMV check and drug screen
Education
GED -
Salt Lake Community College
Salt Lake City, UTSkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Payment arrangement
- Credit adjustments
- Delinquent account management
- Strong computer skills
- Friendly, positive attitude
Timeline
Assistant Manager
Asset Living
02.2024 - Current
Leasing Consultant
AMC LLC
08.2022 - 02.2024
Return Agent
Enterprise Sales
06.2021 - 07.2022
Caregiver
Home Instead Senior Care
06.2020 - 06.2021
GED -
Salt Lake Community College
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