Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Desert Regional Medical Center
Certified Nursing Assistant
Palm Springs, CA
08.2022 - Current
Documented and reported observations of patient behavior, complaints or physical symptoms to nurses.
Collaborated with other department leaders on initiatives related to patient safety, risk management, and quality improvement.
Documented nursing assessments, treatments and follow-up care to maintain patient safety and optimize workflow.
Transported specimens, laboratory items or pharmacy items, verifying proper documentation and delivery to authorized personnel.
Safeguarded patient privacy with strict adherence to HIPAA protocols.
Maintained patient records accurately by documenting daily activities and changes in conditions or treatments.
Provided companionship to patients, monitored their emotional well-being, and offered reassurance when needed.
Reviewed medical records to ensure compliance with regulations and standards of care.
Assisted nurses and physicians with patient care, including bathing, dressing, transferring to beds and wheelchairs, and taking vital signs.
Certified Nursing Assistant
Bayshire Rancho Mirage Senior Living
Rancho Mirage, California
09.2021 - 05.2022
Assisted skilled nursing patients with their daily activities such as bathing, dressing, and eating
Regularly worked the day shift
Sanitized equipment, stocked supplies
Vital signs such as taking blood pressure, temperature, oxygen, and heart rate and chart vitals
Worked in skilled nursing with up to 45 patients
Day-to-day duties such as cleaning soiled sheets, bathing and feeding patients
Made patient rounds every hour to ensure health care, safety, and comfort
Catheter output at end of shifts and report to charge nurse
Empty out colostomy bag
Reposition patient every 2 hours to avoid bedsores and keep blood flowing
Positioning, transferring, and moving patients
Assist with specimen samples
Report to charge the nurse of any changes in the patient
Treat patients with compassion and empathy
Knowledge of medical terminology
Understanding of common disorders
Proper hygiene
Record-keeping
Leadership skills, team player, active listener
Infection control
Multitasking.
Covid-19 Tester
Rancho Mirage
02.2021 - 06.2021
Maintained cleanliness of the testing booth and testing materials to comply with CDC guidelines
Followed in-process quality control procedures and performed accurate data entry of patient information to prepare collected specimens for testing and analysis
Collected and prepared nasal-pharyngeal samples for PCR testing of COVID-19 in accordance with standard methods and processes
Reviewed patient data, prepared data reports and signed off on release of information requests
Cleaned and sterilized lab area, tools and equipment
Followed laboratory guidelines for handling biological specimens
Maintained clean and fully operational laboratory equipment.
Hospital Volunteer
Desert Regional Hospital
Palm springs
01.2020 - 04.2020
Sat with patients in need of companionship and emotional support
Transported laboratory results, biological specimens and patient records to correct locations
Collaborated with multi-disciplinary staff to improve overall patient care and response times
Helped transport patients and assisted with discharges
Delivered personal items such as newspapers and flowers throughout the hospital
Communicated with patients with compassion while keeping medical information private.
Education
Health Science Associate Degree -
College Of The Desert
Palm Desert, CA
05-2023
High School Diploma -
Rancho Mirage High School
Rancho Mirage, CA
06-2019
Skills
Health and Safety Standards
Personal companionship
Patient relations
Customer Complaint Resolution
Critical Thinking
Written and oral communication skills
Public speaking
Teamwork
Customer assistance
Team building
Organization
Bilingual
Empathy
Dependability
Strong work ethic
Confidence
HIPAA
Certification
Southern California Nursing Academy-Palm Desert, 09/2021, Certified Nursing Assistant Certificate
BLS Certificate, 08/2021, American Heart Association
Languages
Spanish
Full Professional
Timeline
Desert Regional Medical Center
Certified Nursing Assistant
08.2022 - Current
Certified Nursing Assistant
Bayshire Rancho Mirage Senior Living
09.2021 - 05.2022
Covid-19 Tester
Rancho Mirage
02.2021 - 06.2021
Hospital Volunteer
Desert Regional Hospital
01.2020 - 04.2020
Health Science Associate Degree -
College Of The Desert
High School Diploma -
Rancho Mirage High School
Southern California Nursing Academy-Palm Desert, 09/2021, Certified Nursing Assistant Certificate
BLS Certificate, 08/2021, American Heart Association
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