Summary
Overview
Work History
Education
Skills
Timeline
Generic

Priscilla Sandoval

Vernon,TX

Summary

Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily. Dedicated Receptionist/ Medical with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling. Welcoming clerical professional with 15 years experience in Office setting ,Positive and upbeat attitude .

Overview

18
18
years of professional experience

Work History

Receptionist/Medical Billing Coordinator

Dr. Reynaldo Tolentino
02.2006 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Answered central telephone system and directed calls accordingly.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Corresponded with clients through email, telephone, or postal mail.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Maintained confidentiality of information regarding clients and company.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
  • Collaborated with management to improve internal processes and procedures for better workflow optimization.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Identified areas for process improvement within the billing department, leading to increased productivity among team members.
  • Reduced claim denials and rejections by conducting thorough audits and addressing discrepancies prior to submission.
  • Improved billing accuracy by implementing stringent quality control measures and enhancing documentation processes.
  • Increased revenue collection by diligently following up on outstanding payments and negotiating payment plans with patients when necessary.
  • Effectively resolved disputes regarding coverage eligibility or claim denials through professional communication with patients and insurance representatives alike.
  • Verified insurance of patients to determine eligibility.
  • Posted payments and collections on regular basis.
  • Collected payments and applied to patient accounts.
  • Communicated with insurance providers to resolve denied claims and resubmitted.
  • Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
  • Filed and updated patient information and medical records.
  • Reviewed patient records, identified medical codes, and created invoices for billing purposes.
  • Reviewed patient diagnosis codes to verify accuracy and completeness.
  • Maintained patient confidentiality by adhering to strict HIPAA regulations during all aspects of the coding and billing processes.
  • Processed insurance company denials by auditing patient files, researching procedures, and diagnostic codes to determine proper reimbursement.
  • Communicated with insurance companies to research and resolved coding discrepancies.
  • Reviewed patient charts to better understand health histories, diagnoses, and treatments.
  • Resourcefully used various coding books, procedure manuals, and on-line encoders.
  • Reviewed, analyzed, and managed coding of diagnostic and treatment procedures contained in outpatient medical records.
  • Reviewed outpatient records and interpreted documentation to identify diagnoses and procedures.
  • Input data into computer programs and filing systems.
  • Scanned and uploaded medical records into electronic medical records system.

Education

High School Diploma -

Vernon High School
Vernon, TX

Skills

  • Organization skills
  • Time Management
  • Telephone skills
  • Data Entry
  • Verbal and written communication
  • Scheduling
  • Scheduling appointments
  • Data inputting
  • Office Administration
  • File Management
  • Multi-line telephone operation
  • Clerical Support
  • Calendar Management
  • Documentation And Reporting
  • Typing Speed
  • Tech-Savvy
  • Information Protection
  • Office equipment operations
  • Attention to Detail
  • Problem-Solving
  • Punctual and Reliable
  • Call Answering and Routing
  • Appointment Scheduling
  • Microsoft Office
  • Courteous and Professional
  • Billing and Invoicing
  • Multi-Line Phone Systems
  • Word Processing
  • Supply Ordering
  • Insurance Billing Knowledge
  • CPT Coding Familiarity
  • ICD-10-CM Mastery
  • HIPAA Compliance
  • Claims Processing
  • Insurance Verification
  • Medical office administration
  • Medical Office Procedures
  • Continuous learning mindset
  • Claims processing experience
  • Computer and Software Proficiency

Timeline

Receptionist/Medical Billing Coordinator

Dr. Reynaldo Tolentino
02.2006 - Current

High School Diploma -

Vernon High School

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