Priscilla Santillan
Modesto,CA
Summary
Able to install a vision to achieve company goals and surpass production expectations while maintaining member’s service integrity.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Payments /Account Operations
KeyPoint Credit Union
05.2015 - Current
- GL Reconciliation for various processes Visa and or Federal Reserve Advantage account
- Fraud: investigation, reporting and processing items
- Enter and/or authorize both domestic and international wires and ACH transfers and balance daily accounts
- Process levies cases received from attorneys and local, state, and federal agencies.
- SLA: Answer department hotline calls from branches and contact center.
- Promptly display an advanced level of knowledge to solve clients' issues.
- Display an advanced level of knowledge of financial services industry regulations, such as Regulation E (Error Resolution as well as disclosure requirements), Regulation CC Funds Availability, CO-OP Network rules and regulations, various regulations etc.; able to provide regulatory guidance and interpretation to Account Operations
- Special projects and assignments related to payment channels.
- Created detailed documentation regarding new processes and procedures for use by staff members.
Education
Bachelor - Communications Studies
05.2012
A.A - Liberal Arts, Social & Behavioral Sciences
05.2012
Skills
- Mastery in oral and written Spanish
- InContact
- ACI
- Visa DPS
- Springboard
- SWBC Epicor
- QuickBooks
- Excel
- DNA
- Sales operations
- Operational Efficiency
- Performance Improvement
- Data Analysis
- Professionalism
- Operations Oversight
- Employee Motivation
Certification
Communication skills for emotionally charged situations
Languages
Spanish
Professional
References
References available upon request.
Timeline
Payments /Account Operations
KeyPoint Credit Union
05.2015 - Current
Bachelor - Communications Studies
A.A - Liberal Arts, Social & Behavioral Sciences
Communication skills for emotionally charged situations
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