Priscilla Santos
Tampa,FL
Summary
I am a dedicated and customer-focused professional with experience in sales, customer service, and social media marketing. I have developed strong skills in client relations, organization, and independent store management. My ability to adapt to different industries while maintaining excellent service and sales performance showcases my versatility and work ethic.
My career goal is to continue growing in customer-facing roles. I thrive in environments that allow me to interact with customers, create engaging content, and contribute to business growth. I bring enthusiasm, efficiency, and attention to detail to every role.
Overview
3
3
years of professional experience
Work History
Barista / Cashier
Kahwa Coffee
06.2022 - 08.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated cash register to process customer transactions accurately and efficiently.
Front Desk Receptionist
Fox Motors
01.2024 - 07.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Contributed to team effort by accomplishing related results as needed, fostering collaborative work environment.
Sales Associate
Hoj Bikinis
07.2024 - 09.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Sales Associate
Rehab Exchange
09.2024 - 02.2025
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy..
- Answered customer questions about sizing, accessories, and merchandise care.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Managed TikTok account to enhance brand visibility and engagement.
- Managed social media platforms to enhance brand visibility and engagement.
- Facilitated online sales of clothing by engaging with customers and ensuring a seamless purchasing experience.
Education
Thomas Jefferson High School
Tampa, FL05.2021
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Cash register operation
- Store opening and closing
- Guest relations
- Attention to detail
- Data entry
- Telephone etiquette
- Appointment scheduling
- Office organization
- Oral and writing communication
- Hospitality services
- Front office management
Timeline
Sales Associate
Rehab Exchange
09.2024 - 02.2025
Sales Associate
Hoj Bikinis
07.2024 - 09.2024
Front Desk Receptionist
Fox Motors
01.2024 - 07.2024
Barista / Cashier
Kahwa Coffee
06.2022 - 08.2023
Thomas Jefferson High School
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