Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Priscilla Santoyo Nino

PHOENIX,ARIZONA

Summary

Hardworking and detail-oriented bailiff with a proven track record of providing exceptional customer service in fast-paced environments. Successful at managing multiple priorities with a positive attitude and willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience

Work History

Court Bailiff

Phoenix Municipal Court
02.2023 - Current
  • Escorted jurors, visitors and prisoners in courtroom and in hidden areas.
  • Called court to order and announced judge entrances.
  • Maintained courtroom facilities, evidence and calendars.
  • Maintained court dockets and updated disposition of cases after court hearings and trials.
  • Prepared court orders and judgments for signature.
  • Provided assistance to attorneys and court personnel in courtroom
  • Assisted court in scheduling hearings, meetings and other events to support seamless operations.
  • Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
  • Prepared court documents for filing in alignment with established protocols to support compliance.
  • Examined legal documents submitted to courts for adherence to laws and court procedures.
  • Maintained and updated electronic databases to accurately and securely store court documents.
  • Reviewed court documents to process subpoenas, motions and pleadings.
  • Drafted professional court correspondence to facilitate legal proceedings.
  • Researched case law and legal documents to support judicial decisions.
  • Performed routine data entry or document management.
  • Responded to requests for information from public, other municipalities or state and federal legislative offices.
  • Assisted newly hired clerks in learning about application reviews and verification procedures, performance strategies and customer service techniques.
  • Issued public notification of official activities or meetings.
  • Researched information in municipal archives upon request of public officials or private citizens.
  • Recorded and edited minutes of meetings.
  • Stayed up-to-date on Arizona laws and licensing requirements to complete accurate and efficient reviews.
  • Updated documents such as municipal codes and city charters.

COURT CLERK II

Phoenix Municipal Court
08.2021 - 02.2023
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered constant flow of customer calls with minimal wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Updated account information to maintain customer records.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
  • Processed payments for warrants, maintained accurate drawers, issued receipts, and updated account balances.
  • Performed routine data entry or document management.

Customer Service Representative

Transperfect Connect (JND Legal Administration)
05.2021 - 10.2021
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Worked productively in fast-moving work environment to process large volumes of claims.
  • Updated claims system to track claim status and provide relevant information to other department.
  • Maintained strong knowledge of basic medical terminology to better understand services and procedures.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Responded to customer calls and emails to answer questions about products and services.
  • Addressed customer account discrepancies and concerns.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Escalated complicated customer account issues to supervisors and help desk workers.
  • Generated customer service reports to track customer satisfaction.

Paraprofessional

Roosevelt School District 66
12.2019 - 05.2021
  • Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
  • Relieved classroom teacher during breaks and maintained order and structure in classroom.
  • Assisted classroom teacher in supervising snack time and indoor and outdoor play.
  • Tailored lesson plans for students with emotional and cognitive disabilities.
  • Reported on student progress, behavior, and social skills to parents.
  • Prepared instruction materials, constructed bulletin boards, and set up work areas.
  • Oversaw groups of students at school and off-site locations, maintaining optimal safety, and security.
  • Collaborated with parents and guardians to increase support and provide best learning environment.
  • Assisted students in developing deeper understanding of course concepts by providing one-on-one support.
  • Enforced rules and instructions to maintain discipline.
  • Took part in professional development workshops to boost skills.
  • Helped teacher prepare instructional material and displays.
  • Conducted weekly review sessions to help students prepare for exams.

Internship Student

Slack-Méndez Law Firm
09.2017 - 12.2018
  • Sorted legal documents, filing and case materials in clear, orderly systems.
  • Reviewed legal information and proofed documentation for errors.
  • Performed legal and general research, drafting memoranda, and correspondence.
  • Organized legal filing system to maximize efficiency.
  • Assisted in developing processes to expedite legal procedures.
  • Interviewed and communicated with clients via phone or email.
  • Interpreted and relayed legal information in clear format for clients.
  • Drafted, received and tracked due diligence checklists.
  • Researched and analyzed legal issues and cases to provide accurate advice to clients.
  • Revised and finalized letters, briefs, and memos.
  • Assisted attorneys with reviewing and organizing witness reports.
  • Reviewed, edited and proofread litigation for proper grammar, spelling and punctuation.
  • Contacted clients to schedule appointments and discuss progress of cases.
  • Worked alongside attorneys, administrative assistants, and fellow legal assistants on complex cases and legal processes.

Education

Bachelor of Science - Justice Studies

Arizona State University
Tempe, AZ
05.2025

Associate of Arts - Business

Maricopa Community Colleges - Estrella Mountain Community College
Avondale, AZ
05.2018

High School Diploma -

Tonopah High School
Tonopah, AZ
05.2015

Skills

  • Well Developed Time Management Skills
  • Communication and Interpersonal Skills
  • Proficient in Microsoft Office
  • Detail Oriented- Organization Skills
  • Problem-Solving
  • Flexible and Adaptable
  • Strategic Planner
  • Multidisciplinary Team Collaboration
  • Data Entry
  • Decision-Making
  • Research and Analytical Skills
  • Administrative Support
  • Phoenix Municipal Online Database (iCMS, OnBase, Webex, ForTheRecord)
  • Legal Document Preparation

Languages

Spanish
Native or Bilingual

Timeline

Court Bailiff

Phoenix Municipal Court
02.2023 - Current

COURT CLERK II

Phoenix Municipal Court
08.2021 - 02.2023

Customer Service Representative

Transperfect Connect (JND Legal Administration)
05.2021 - 10.2021

Paraprofessional

Roosevelt School District 66
12.2019 - 05.2021

Internship Student

Slack-Méndez Law Firm
09.2017 - 12.2018

Bachelor of Science - Justice Studies

Arizona State University

Associate of Arts - Business

Maricopa Community Colleges - Estrella Mountain Community College

High School Diploma -

Tonopah High School

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Priscilla Santoyo Nino