Priscilla Schertzer

Priority Home Care

08.2022 - Current

Monitoring and evaluating, patient progress, staffing and scheduling assessment marketing manage and coordinate patient care managing client relationships, and coordinating to between different parties to ensure satisfaction hiring, and training. Monitoring a patient progress towards their healthcare goals, making sure patient receives high-quality care. Also collaborate with healthcare providers to arrange appointments and treatment to plant evaluate patient’s progress.

Priority Home Care

01.2022 - Current

Builds and maintains strong, long-term relationships with clients.
Serves as the main point of contact for client questions, concerns, or feedback.
Works to understand each client’s unique needs and preferences.
Service Quality Oversight
Ensures clients receive consistent, high-quality service.
Identifies and addresses service gaps or concerns before they become bigger issues.
Problem-Solving & Conflict Resolution
Handles escalated issues with professionalism and empathy.
Works with internal teams to resolve problems quickly and effectively.
Acts as the client’s advocate within the company.
Team Collaboration & Leadership
Guides and supports staff to deliver excellent client care.
Trains team members on customer service best practices.
Encourages a “client-first” culture across the organization.

Best Buy

09.2018 - 09.2022

Customer service acknowledging, and resolving customers issues maintaining a database of customer information. Inventory.

Target

02.2017 - 09.2020

Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
Assisted customers by answering questions and fulfilling requests.
Communicated with customers and team members to solve problems.
Processed both cash and card purchases and returns.
Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
Developed strong relationships with repeat customers through friendly service interactions.
Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
Restocked and organized merchandise in front lanes.
Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
Quickly and accurately counted drawers at start and end of each shift.
Assisted with merchandising tasks as needed to maintain store appearance standards and promote product visibility.
Assisted customers in locating products, providing knowledgeable recommendations based on their needs.

Vons

02.2012 - 01.2016

Kept food storage and preparation equipment in good working order to maximize safety and cost-efficiency of operations
Established and enforced standards of personnel performance and service to provide customers with consistent and positive experiences
Maximized food quality by closely monitoring shipments, preparation and food handling by team members
Controlled portion sizes and garnishing for optimal cost controls
Scheduled over Number employees by assigning shifts
Maximized customer satisfaction scores by training employees well and implementing strong customer relations standards
Completed Timeframe inventories of food and material stocks
Reduced costs by controlling portion sizes and eliminating all types of waste
Priced and ordered food products, kitchen equipment and food service supplies
Supervised staff preparing and serving Number meals per day
Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank
Trained employees on correct cooking techniques, safety standards and performance strategies
Worked with vendors to establish strong relationships and maintain proper inventory supplies
Kept kitchen clean, neat and sanitized by implementing surface and equipment schedules and standards
Cleaned and inspected food preparation areas for safe and sanitary food-handling practices

Summary