Priscilla Shipman
Beaverton
Summary
Experienced in managing customer interactions and addressing inquiries. Skilled in utilizing communication techniques to enhance customer satisfaction. Strong understanding of problem-solving methods to navigate challenges and maintain positive client relationships. Expertise lies in providing exceptional customer service with professionalism and efficiency.
Overview
22
22
years of professional experience
Work History
CSA
Southwest Airlines
01.2017 - 12.2025
- Passenger check-in processes, enhancing efficiency and customer satisfaction
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
CNA
Willamette View
12.2009 - 01.2017
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
Collection Rep
Wells Fargo
01.2007 - 04.2009
- Developed tailored repayment plans, resulting in substantial reduction of overdue accounts
- Reduced delinquency rates through effective negotiation and payment plan arrangements with clients.
- Managed delinquent accounts, implementing strategic collection techniques
Front Desk
24-Hour Fitness
01.2005 - 01.2007
- Company Overview: Welcomed and assisted gym members, fostering a positive environment
- Efficiently managed front desk operations
- Welcomed and assisted gym members, fostering a positive environment
- Self-motivated, with a strong sense of personal responsibility.
Sales Associate
JCPenney
01.2004 - 01.2007
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Education
No Degree -
Clackamas Community College
Oregon City, ORDiploma -
Grant High School
01.2005
Skills
- Customer Engagement
- Time Management
- Problem Solving
- Attention to Detail
- Empathy
- Multitasking
- Interpersonal Skills
- Organizational Skills
- Patience and tolerance
- Cash handling
- Documentation and reporting
- Payment processing
- Customer relations
- Customer service
Timeline
CSA
Southwest Airlines
01.2017 - 12.2025
CNA
Willamette View
12.2009 - 01.2017
Collection Rep
Wells Fargo
01.2007 - 04.2009
Front Desk
24-Hour Fitness
01.2005 - 01.2007
Sales Associate
JCPenney
01.2004 - 01.2007
No Degree -
Clackamas Community College
Diploma -
Grant High School