Priscilla Silva
Yuma,AZ
Summary
Skilled in collaborating with senior executives/stakeholders needs and value to develop high-level priorities and drive organizational success. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
13
13
years of professional experience
Work History
Middle Office Loan Specialist
National Bank Of Arizona
12.2021 - 07.2023
- Arranged loan contracts with Portfolio Managers.
- Lien efficiency was maintained at 100% on all Commercial Real Estate, Blanket UCC, and A/R loans.
- Loan documentation accuracy was kept at 100%.
- Identified problem areas within loan portfolio, analyzed risks and suggested appropriate solutions.
- Observed regulatory, compliance and security policies and procedures to keep data as safe as possible from breaches.
Assistant Branch Manager
AEA Federal Credit Union
10.2013 - 11.2021
- Trained and developed 15 team members in alignment with branch service standards and objectives.
- Maintained 95% in consumer loan quality control.
- Employee retention was keep by consistent creativity and team moral.
- Ensured team understood AML, SAR's, CTR's, Reg B, and FCRA by maintaining 100% in branch audits.
- Updated/create policy and procedures for staff training accuracy as needed.
- Responded to customer concerns, working with branch manager to significantly raise customer satisfaction ratings by 85%.
Correction Officer
Arizona Dept. Of Corrections
07.2010 - 10.2013
- Reduced escape attempts, crimes and other hazardous activity through close observation and situational awareness.
- Supervised 300-500 inmates during all activities and transfers to monitor compliance and implement corrective actions.
- Effectively interacted with staff, offenders, visitors and public to maintain security within facility.
- Mitigated risks and emergency response delays by monitoring weapon inventory controls.
Education
AA - Adm. Of Justice
Arizona Western College
Yuma, AZ2005
Skills
- Mitigating Risk
- Live Audience Presentations Skills
- Coachable & Forward Thinker
- Commercial Real Estate
- Excellent Communication Skills
- Self-starter and highly motivated
- NMLS Registration
- Able to work independently & with team
- Manage Complaints
Accomplishments
- Supervised team of 15 staff members.
- Repeatedly commended by superiors for excellent customer service.
- Resolved product issue through consumer testing.
- Achieved new core system by introducing keystone for teller transactions tasks.
- Achieved quality control improvement by completing 90% with accuracy and efficiency.
Languages
Spanish
Full Professional
Timeline
Middle Office Loan Specialist
National Bank Of Arizona
12.2021 - 07.2023
Assistant Branch Manager
AEA Federal Credit Union
10.2013 - 11.2021
Correction Officer
Arizona Dept. Of Corrections
07.2010 - 10.2013
AA - Adm. Of Justice
Arizona Western College
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