Priscilla Stamper
Paris,KU
Summary
At Peck Opticians, I leveraged my expertise in patient consultation and frame repair to enhance customer satisfaction, mastering insurance verification and optical orders to streamline operations. My knack for blending technical acumen with exceptional customer service boosted eyewear sales and patient experience, showcasing a commitment to excellence in the optical retail sector.
Overview
6
6
years of professional experience
Work History
Certified Optician
Peck Opticians
12.2019 - Current
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Instructed patients on proper insertion, removal, and cleaning techniques for contact lenses.
- Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
- Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.
- Verified and updated patient records promptly to guarantee accurate prescription information.
- Maintained safe, clean and organized environment to increase patient comfort.
- Operated lensometers to orient and mark uncut lenses for eyeglasses.
- Learned new catalog of items to present current options to patients.
- Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
- Confirmed quality control standards were met for all eyewear and contact lenses.
- Adjusted and repaired new and previously purchased frames to satisfy customer demands.
- Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims, and collected balances from customers.
- Adjusted frames to fit patient faces by bending and shaping with hands, tools, and heat.
- Helped clients try on and select new frames and recommended lens options to meet specific needs.
- Managed check-in and check-out procedures, verified patient information, and submitted lens orders.
- Discussed optimal lens, coating, and frame recommendations with customers to meet individual needs.
- Educated clients about how to adapt to, wear, and care for eyeglasses.
- Applied sales and service expertise to promote contacts, glasses, sunglasses and accessories to office customers.
- Aided in selection of eyeglass frames based on customer preferences.
Education
Bussiness -
Bryan Station High School
Lexington, KY05.1982
Skills
- Patient consultation
- Eyewear brands
- Insurance Verification
- Optical orders
- Frame Repair
- Insurance Billing
- HIPAA Compliance
- Corrective lens options
- Eyewear trends
- Visual acuity testing
- Contact lens
- Retail Sales
- Display building
- Supply Management
- Order Preparation
- Customer Service
- Transaction Processing
- Computer Skills
- Product Upselling
Timeline
Certified Optician
Peck Opticians
12.2019 - Current
Bussiness -
Bryan Station High School
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