Summary
Overview
Work History
Education
Skills
Timeline
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Priscilla Stevens

Austin

Summary

Experienced and knowledgeable Admissions Advisor with proven track record in facilitating student admissions and providing guidance throughout application process. Excel in building strong relationships with prospective students and their families, ensuring seamless and supportive experience. Demonstrated ability to effectively communicate complex information and collaborate with academic departments.

Overview

20
20
years of professional experience

Work History

Admissions Advisor

Ann Webb Skin Institute
04.2024 - Current
  • Enhanced overall student satisfaction by providing exceptional customer service and guidance throughout the admissions process.
  • Worked with financial aid office to verify student's' applications and discuss payment options.
  • Increased visibility of program offerings by representing our institution at various education conferences and events.
  • Served as a positive ambassador for our institution by maintaining a professional demeanor and demonstrating genuine enthusiasm for the programs and services offered.
  • Maintained positive relationships with students, faculty, alumni, and administration.
  • Identified and addressed concerns of incoming students and parents.
  • Streamlined the application process for prospective students, resulting in increased enrollment numbers.
  • Managed relationships with high schools, college fairs, and community organizations to promote program offerings and increase awareness.
  • Provided ongoing support to enrolled students through regular check-ins and progress meetings, contributing to higher retention rates.
  • Organized special events such as open houses and orientation programs to welcome new students into the campus community.

Clinic Manager

Milan Laser Hair Removal
10.2022 - 08.2023
  • Implemented policy changes and communicated information and procedures through organizational staff meetings.
  • Managed routine operations and clinical projects, including acquiring all new business through in person consultations and with expert leadership of a 7-person team.
  • Managed recruitment, hiring and training of staff on areas such as upsell requirements and managing the clinic schedule.
  • Maintained effective communication with patients regarding their treatments and results.
  • Resolved customer complaints in a timely manner by following up on issues and taking corrective action when necessary.
  • Managed daily operations of the clinic, including scheduling appointments and assigning staff.
  • Meet and exceed monthly revenue goals set by the Company KPI's.

Patient Care Coordinator

LaserAway, TX
01.2022 - 09.2022
  • Scheduled consultations and treatments for patients.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Worked with fellow sales team members to achieve group targets.

Salon Manager

Deep Roots ATX Salon
10.2019 - 04.2020
  • Responsible for hiring, training and proper onboard of all new candidates
  • Helped create the culture motto and help sustain that culture through leadership and motivation
  • Give immediate and constructive feedback when needed
  • Manage a team of service providers and guest services team
  • Resolve and handle all customer service issues with empathy and compassion
  • Resolve employee conflicts and always maintain the culture of the salon
  • Take care of ordering all salon supplies from retail to salon supplies
  • Created and maintained a high level of customer service
  • Performed monthly inventory levels, with an emphasis on minimizing shrink
  • Responsible for attending product knowledge classes to better help make the best recommendations for clients and boost retail sales.

Unite Business Consultant

Unite
02.2019 - 09.2019
  • Oversaw Austin/San Antonio market
  • Responsible for meeting with accounts and conducting Quarterly Planning which involved in-salon promotions, stylist incentives and client incentives
  • Consistent with routes to build strong rapport and trust with accounts
  • Managed a territory with over 50+accounts and over $360,000 in sales
  • Created a strong pipeline of potential new accounts with consistent visits and sampling
  • Opened new doors and helped existing accounts grow their business with Unite

Distribution Sales Consultant

Salon Service Group
04.2017 - 02.2019
  • Increased territory over +25% in one year
  • Opened 25 new doors in one year
  • Qualified for Bonus 3 out of 4 quarters
  • Responsible for growing business within current accounts
  • Managed a territory with over 200 accounts and over $650,000 in sales
  • Consistent with routes to build strong rapport and trust
  • Created a strong pipeline of new business and existing business to exceed growth requirements
  • Administered 90 Day Planning with account to schedule education and goal setting
  • Planned quarterly events to grow sales and build trust
  • Conducted retail class as well as provided content for the class
  • Merchandise all retail area of the salon as well as managing back bar inventory

Salon Director of Guest Services/Salon Manager

Bella
09.2014 - 04.2017
  • Responsible for hiring, training and proper onboard of all new candidates
  • Created the guest service team manual and procedures binder
  • Helped create the culture motto and help sustain that culture through leadership and motivation
  • Give immediate and constructive feedback when needed
  • Scheduled periodic one-on-one meetings to get the best from each individual team member
  • Manage a team of 20+ service providers and guest services team
  • Resolve and handle all customer service issues with empathy and compassion
  • Resolve employee conflicts and always maintain the culture of the salon
  • Take care of ordering all salon supplies from retail to salon supplies
  • Created and maintained a high level of customer service
  • Performed monthly inventory levels, with an emphasis on minimizing shrink
  • Responsible for attending product knowledge classes to better help make the best recommendations for clients and boost retail sales.

Account Executive

Enterprise Fleet Management
06.2005 - 04.2011
  • Promoted to B2B sales executive from Branch Manager as a result of an unstoppable desire for unlimited success
  • Demonstrated continuous growth and success and was promoted four times in seven years
  • Completed 4 month training program with perfect exam scores and high remarks from colleagues and management
  • Identified the majority of leads through cold calling, gaining referrals and National Association relationships
  • Spent many hours in the field resulting in effective selling techniques
  • Primary call points always include C level Management Demonstrated proficiency to drive extremely complex and technical sales processes
  • Closed 6 business accounts on track to generate well over half a million in revenue, operating well over quota


Branch Manager

Enterprise Rent-A-Car
01.2009 - 01.2010
  • Promoted to Branch Manager as a result of increased revenue and fleet growth
  • Consistently ranked top 5% of worldwide
  • Balance Matrix for leading a team to produce outstanding sales results
  • Grew territory over twenty percent in a down market – corporate average at this time was negative
  • Ranked top 10% in new business development while performing training manager role
  • Managed number one ranking flagship rental location within number one ranking operating group world wide

Branch Assistant Manager

Enterprise Rent-A-Car
01.2007 - 01.2009
  • Promoted to oversee multiple locations as a result of top fleet growth numbers through outside sales
  • Grew net profits over 35%, corporate average at this time was single digit
  • Winner of Exceptional Achievement Branch Award every year
  • Consistently ranked top 5% of Balance Matrix Maintained “hunter attitude” – looking for leads on weekends, etc.

Education

Bachelor of Business Administration - Marketing

Texas State University
San Marcos, TX
05.2005

Cosmetology -

Aveda Institute
Austin, TX
01-2014

Skills

  • Goal-oriented mindset
  • Enrollment management
  • Student counseling
  • Financial aid
  • Admissions
  • Teamwork and collaboration
  • Time management
  • Attention to detail
  • Effective communication
  • Teamwork

Timeline

Admissions Advisor

Ann Webb Skin Institute
04.2024 - Current

Clinic Manager

Milan Laser Hair Removal
10.2022 - 08.2023

Patient Care Coordinator

LaserAway, TX
01.2022 - 09.2022

Salon Manager

Deep Roots ATX Salon
10.2019 - 04.2020

Unite Business Consultant

Unite
02.2019 - 09.2019

Distribution Sales Consultant

Salon Service Group
04.2017 - 02.2019

Salon Director of Guest Services/Salon Manager

Bella
09.2014 - 04.2017

Branch Manager

Enterprise Rent-A-Car
01.2009 - 01.2010

Branch Assistant Manager

Enterprise Rent-A-Car
01.2007 - 01.2009

Account Executive

Enterprise Fleet Management
06.2005 - 04.2011

Bachelor of Business Administration - Marketing

Texas State University

Cosmetology -

Aveda Institute

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