Priscilla Summers

Business acumen and planning, payroll management, CJR metrics and NPS results, loyalty&credit program support and coaching. Opening, mid and closing manager. Elevating the guest experience, event management, store standards and cleanliness, communication review and task execution. Hiring manager, operational compliance, training&developing, Using KPI's for coaching conversations and SBI's for training. Loss prevention compliance, Cash handling, making deposits, store order, microsoft excell and microsoft word proficient, salon budgeting, booking daily appointments, processing online orders.

• Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
• Boosted sales performance by implementing effective visual merchandising and store layouts.
• Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.
• Maintained company's visual merchandise standards through general housekeeping and planograms.

• Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
• Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
• Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
• Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
• Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
• Engaged with customers to build rapport and promote long-term loyalty for increased sales.
• Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
• Enhanced customer experience by providing exceptional service and addressing inquiries promptly.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Helped with planning schedules and delegating assignments to meet coverage and service demands.
• Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
• Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
• Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
• Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.