Priscilla Summers
Burlington,NC
Summary
Detail-oriented and knowledgeable Job Title skilled at completing patient-facing and office-based tasks by applying strong multitasking and organizational abilities. Independent worker with extensive medical experience and fastidious nature dedicated to optimal patient care. Conversational Language abilities. Well-qualified Medical Administrative professional successful at helping patients navigate medical office procedures while maintaining smooth and efficient business operations. Offering Number years of related experience, diligent nature and expertise in electronic records management. Medical Office Assistant with Number years of experience in administrative positions. Known for excellent interpersonal skills and deep knowledge of medical terminology. Highly organized Job Title knowledgeable about healthcare processes and administrative requirements. Qualified to handle insurance documentation, update charts and manage business correspondence. Pursued opportunity to learn Language to enhance support of Type populations. Capable Job Title adept at handling all medical administrative needs for busy Type practice. Knowledgeable about managing charts, forms and payments. Well-organized and proactive with good judgment and multitasking skills. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Medical Office Secretary
Duke University
04.2004 - 09.2009
- Verified insurance benefits or eligibility and documented in Type system.
- Communicated with outside facilities for scheduling tests or surgeries.
- Verified or obtained referral numbers or authorizations for upcoming appointments.
- Scanned prescriptions and reports into Type database.
- Used knowledge of medical terminology to transcribe patient information from written copy, electronic equipment, or verbal direction.
- Registered new patients in electronic medical records prior to appointment scheduling.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained current and accurate medical records for patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
- Located, checked in, and pulled medical records for patient appointments and incomplete charts.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Answered phone calls and messages for Number-physician Type medical facility, scheduling appointments, and handling patient inquiries.
- Enhanced office productivity by handling high volume of callers per day.
- Facilitated new patient prescriptions, refills and prescription pre-authorizations.
Executive Assistant to Vice President in Hospital
Staffing Agency
11.2002 - 07.2003
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Organized and coordinated conferences and monthly meetings.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Answered high volume of phone calls and email inquiries.
- Updated and maintained confidential databases and records.
- Filed paperwork and organized computer-based information.
- Screened personal and business calls and directed to appropriate party.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Handled incoming and outgoing mail, email and faxes.
- Took notes and dictation at meetings.
- Promoted team productivity by keeping supplies organized and well-stocked.
Medical Secretary
Mt Sinai Health Care
06.1999 - 10.2002
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained current and accurate medical records for patients.
- Registered new patients in electronic medical records prior to appointment scheduling.
- Answered phone calls and messages for Number-physician Type medical facility, scheduling appointments, and handling patient inquiries.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Enhanced office productivity by handling high volume of callers per day.
- Located, checked in, and pulled medical records for patient appointments and incomplete charts.
- Facilitated new patient prescriptions, refills and prescription pre-authorizations.
- Performed various administrative tasks by filing, copying and faxing documents.
- Obtained payments from patients and scanned identification and insurance cards.
- Received and routed laboratory results to correct clinical staff members.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Conducted patient intake interviews, recording and documenting relevant information.
- Placed new supply orders, managed inventory and restocked clerical spaces.
Medical Receptionist
Murray Hill OB/GYN
04.1998 - 06.1999
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Maintained current and accurate medical records for patients.
- Transcribed phone messages and relayed to appropriate personnel.
- Completed patient referrals to other medical specialists.
- Performed various administrative tasks by filing, copying and faxing documents.
- Registered and verified patient records before triage with most up-to-date information.
- Answered phone calls and messages for Number-physician Type medical facility, scheduling appointments, and handling patient inquiries.
- Received and routed laboratory results to correct clinical staff members.
- Conducted patient intake interviews, recording and documenting relevant information.
- Checked patient insurance, demographic, and health history to keep information current.
Medical Receptionist
Staffing Agency
12.1997 - 03.1998
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Helped patients complete necessary medical forms and documentation.
- Managed multi-line phone system and pleasantly greeted patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Performed various administrative tasks by filing, copying and faxing documents.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Answered phone calls and messages for Number-physician Type medical facility, scheduling appointments, and handling patient inquiries.
Education
High School Diploma -
09.1984
Office Administration/Business - Business Administration
09.1984
Skills
- Office Equipment
- Medical Terminology
- Answer Telephones
- Patient Referral
- Insurance Verification
- Teamwork and Collaboration
- Patient Appointment Coordination
- Software Applications
- Staff Leadership
- Medical Records Verification
- Test Result Tracking
- Computer Proficiency
- Calendar and Appointment Management
- Patient Interviews
- Payment Collection
- Patient Scheduling
- Reminder Calls
- Transcription
- Database Administration
- Customer Service
- Medical Office Support
- Adaptable and Flexible
- Regulatory Filings
- Reviewing Patient Information
- Procedure Registration
- Collecting Intake Information
- Data Entry Software
- Advising Patents
- Complex Problem-Solving
- Office Reception
- Referral Arrangements
- Appointment Scheduling and Confirmation
- Administrative Duties
- HIPAA
- Scheduling Tests and Procedures
- Provider Relations
- Patient Eligibility Requirements
- Prescription Refills
- Patient History Collection
- Active Listening
- Reviewing Medical Histories
- Route Messages
- Reading Comprehension
- Answering Questions
Certification
Office Administration/Business
Office Administration/Business
Graduated from School OF Business Machines
September 1984
Timeline
Medical Office Secretary - Duke University
04.2004 - 09.2009
Executive Assistant to Vice President in Hospital - Staffing Agency
11.2002 - 07.2003
Medical Secretary - Mt Sinai Health Care
06.1999 - 10.2002
Medical Receptionist - Murray Hill OB/GYN
04.1998 - 06.1999
Medical Receptionist - Staffing Agency
12.1997 - 03.1998
School of Business Machines - High School Diploma ,
School OF Business Machines - Office Administration/Business , Business Administration
Office Administration/Business
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