Priscilla Thompson
Tempe,Arizona
Summary
My objective is to obtain a professionally challenging position and actively participate in a progressive organization offering opportunity for growth.
Overview
5
5
years of professional experience
Work History
Tax Certification Specialist/Title Clearing
Mortgage Information Services, Inc
Tempe, AZ
06.2019 - Current
- Created Tax Certifications on borrowers real property taxes all throughout the entire United States.
- Compiled County, Town,School, Sewer, and Personal property tax data from various sources to prepare certifications.
- Navigated documentation to identify qualifications.
- Communicated with internal and external individuals to acquire information concerning certifications.
- Received, reviewed and evaluated various documents for certifications.
- Collected detailed notes on investigations and other communication to adhere to legal requirements and enhance recordkeeping.
- Assessed fees related to registration of property-related documents.
- Trained and guided team members to maintain high productivity and performance metrics.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Directed product flow and informed management of delays and challenges, as well as suggested resolutions.
- Coordinated notaries to meet clients at their preferred destination to sign and finalized closing docs.
- Resolving title related issues or work to obtain documentation or information necessary to clear title issues.
- Running pre-closing and post-closing updates on title.
- Contacted appropriate agencies to complete searches, order records and obtain documents.
- Prepared closing disclosures, post-closing records and disbursements.
- Prepared property reports.
- Compiled lists of mortgages, contracts and other documents pertaining to titles.
- Assisted with preparation and submission of affidavits, deeds and other records for land purchases.
Tax Collector 1
Arizona Department Of Revenue, ADOR
Phoenix, AZ
10.2018 - 03.2019
- Processed tax payments, set up payment plans and worked with delinquent taxpayers to resolve issues.
- Responded to taxpayer questions and helped individuals complete and file tax documentation.
- Interpreted and applied federal and state tax codes for personal, business and corporate taxes.
- Communicated complex tax issues and terminology with others by explaining in easily-understood terms.
- Authenticate business POA and Corporate Officers.
- Scanned, filed and transmitted various documents and adhered to digital filing procedures.
- Established and managed document distribution matrix and document control register.
Internal Operations Coordinator
CliftonLarsonAllen, CLA
Phoenix, AZ
07.2018 - 10.2018
- Kept reception area clean and neat to give visitors positive first impression.
- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Corresponded with clients through email, telephone or postal mail.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Scheduled and confirmed appointments and meetings for senior management team.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
- Oversaw inventory materials monitoring, requisitions and supply re-stocking.
- Aggregated and prepared documentation and reports for office meetings, distribution and filing.
- Managed event logistics and operations.
- Handled catering scheduling, ordered food and planned events.
- Planned scheduled maintenance outages as part of preventive maintenance program.
Administrative Assistant/Database Coordinator
Department Of Revenue, DOR
Phoenix, AZ
05.2018 - 07.2018
- Performed event coordination for larger parties and gatherings.
- Planned large-scale events such as trade shows, conferences, and meetings.
- Fulfilled contractual obligations for rehearsal and day of event coordination.
- Consulted with clients to assess and mitigate future tax liabilities and determine eligibility for tax abatement.
- Set up event facilities and equipment, cleaned areas and organized supplies.
- Emailed after event surveys to all Tax Workshop participants and visitors for feedback.
- Scribed team meetings for record keeping.
- Monitored networks and network devices to resolve technical problems quickly.
- Executed record filing system to improve document organization and management.
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
- Implemented BI solution framework for end-to-end business intelligence projects.
- Administered, supported and monitored databases by proactively resolving database issues and maintaining servers.
Customer Service Associate
Convergys
Phoenix, AZ
04.2017 - 03.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Demonstrated items to customers and created customer awareness, interest and sales.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Taught new team members correct procedures for all areas of operations.
- Recommended products to customers, thoroughly explaining details.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
- Understood each target customer's business model, mapped out organization and identified unique technology needs.
Account Support/Finance Specialist
IQor
Tempe, AZ
10.2016 - 04.2017
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Managed file archival and information retrievals.
- Investigated and resolved customer inquiries and complaints quickly.
- Recommended products to customers, thoroughly explaining details.
- Educated customers about billing, payment processing and support policies and procedures.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Educated customers on company systems, form completion and access to services.
- Responded to inbound inquiries regarding accounts and payments.
Education
Skills
- Audit Coordination
- Risk Identification
- Critical Thinking
- Data Review
- Audit Documentation
- Project Oversight
- Leadership Techniques
- Privacy and Confidentiality
- Specialist Procedures
- Training Method Development
- Public Works
- Conference and Convention Planning
References
David Stroop, Senior Vice President
David.Stroop@mtginfo.com
888.901.4647 x 2170
Timeline
Tax Certification Specialist/Title Clearing - Mortgage Information Services, Inc
06.2019 - Current
Tax Collector 1 - Arizona Department Of Revenue, ADOR
10.2018 - 03.2019
Internal Operations Coordinator - CliftonLarsonAllen, CLA
07.2018 - 10.2018
Administrative Assistant/Database Coordinator - Department Of Revenue, DOR
05.2018 - 07.2018
Customer Service Associate - Convergys
04.2017 - 03.2018
Account Support/Finance Specialist - IQor
10.2016 - 04.2017
South Mountain High School - ,