Priscilla Thompson

Work History

Tax Certification Specialist/Title Clearing

Mortgage Information Services, Inc

06.2019 - Current

Created Tax Certifications on borrowers real property taxes all throughout the entire United States.
Compiled County, Town,School, Sewer, and Personal property tax data from various sources to prepare certifications.
Navigated documentation to identify qualifications.
Communicated with internal and external individuals to acquire information concerning certifications.
Received, reviewed and evaluated various documents for certifications.
Collected detailed notes on investigations and other communication to adhere to legal requirements and enhance recordkeeping.
Assessed fees related to registration of property-related documents.
Trained and guided team members to maintain high productivity and performance metrics.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Directed product flow and informed management of delays and challenges, as well as suggested resolutions.
Coordinated notaries to meet clients at their preferred destination to sign and finalized closing docs.
Resolving title related issues or work to obtain documentation or information necessary to clear title issues.
Running pre-closing and post-closing updates on title.
Contacted appropriate agencies to complete searches, order records and obtain documents.
Prepared closing disclosures, post-closing records and disbursements.
Prepared property reports.
Compiled lists of mortgages, contracts and other documents pertaining to titles.
Assisted with preparation and submission of affidavits, deeds and other records for land purchases.

Tax Collector 1

Arizona Department Of Revenue, ADOR

10.2018 - 03.2019

Processed tax payments, set up payment plans and worked with delinquent taxpayers to resolve issues.
Responded to taxpayer questions and helped individuals complete and file tax documentation.
Interpreted and applied federal and state tax codes for personal, business and corporate taxes.
Communicated complex tax issues and terminology with others by explaining in easily-understood terms.
Authenticate business POA and Corporate Officers.
Scanned, filed and transmitted various documents and adhered to digital filing procedures.
Established and managed document distribution matrix and document control register.

Internal Operations Coordinator

CliftonLarsonAllen, CLA

07.2018 - 10.2018

Kept reception area clean and neat to give visitors positive first impression.
Answered central telephone system and directed calls accordingly.
Managed multiple tasks and met time-sensitive deadlines.
Provided clerical support to company employees by copying, faxing and filing documents.
Corresponded with clients through email, telephone or postal mail.
Sorted, received and distributed mail correspondence between departments and personnel.
Scheduled and confirmed appointments and meetings for senior management team.
Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
Oversaw inventory materials monitoring, requisitions and supply re-stocking.
Aggregated and prepared documentation and reports for office meetings, distribution and filing.
Managed event logistics and operations.
Handled catering scheduling, ordered food and planned events.
Planned scheduled maintenance outages as part of preventive maintenance program.

Administrative Assistant/Database Coordinator

Department Of Revenue, DOR

05.2018 - 07.2018

Performed event coordination for larger parties and gatherings.
Planned large-scale events such as trade shows, conferences, and meetings.
Fulfilled contractual obligations for rehearsal and day of event coordination.
Consulted with clients to assess and mitigate future tax liabilities and determine eligibility for tax abatement.
Set up event facilities and equipment, cleaned areas and organized supplies.
Emailed after event surveys to all Tax Workshop participants and visitors for feedback.
Scribed team meetings for record keeping.
Monitored networks and network devices to resolve technical problems quickly.
Executed record filing system to improve document organization and management.
Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
Implemented BI solution framework for end-to-end business intelligence projects.
Administered, supported and monitored databases by proactively resolving database issues and maintaining servers.

Customer Service Associate

Convergys

04.2017 - 03.2018

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Informed customers about special promotions and provided detailed information for various products.
Demonstrated items to customers and created customer awareness, interest and sales.
Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Taught new team members correct procedures for all areas of operations.
Recommended products to customers, thoroughly explaining details.
Leveraged sales expertise to promote products and capitalized on upsell opportunities.
Understood each target customer's business model, mapped out organization and identified unique technology needs.

Account Support/Finance Specialist

IQor

10.2016 - 04.2017

Followed detailed directions from management to complete daily paperwork and computer data entry.
Managed file archival and information retrievals.
Investigated and resolved customer inquiries and complaints quickly.
Recommended products to customers, thoroughly explaining details.
Educated customers about billing, payment processing and support policies and procedures.
Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Educated customers on company systems, form completion and access to services.
Responded to inbound inquiries regarding accounts and payments.

Summary

Overview

Work History

Tax Certification Specialist/Title Clearing

Tax Collector 1

Internal Operations Coordinator

Administrative Assistant/Database Coordinator

Customer Service Associate

Account Support/Finance Specialist

Education

Skills

References

Timeline

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