Summary
Overview
Work History
Education
Skills
Timeline
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Priscilla Trevino

Santa Maria,TX

Summary

Detail-oriented Assistant Manager offers more than [18]-year progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking and decision-making skills.

Overview

18
18
years of professional experience

Work History

Assistant Manager

Crocs
Mercedes, TX
02.2019 - Current
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Conducted regular performance reviews of staff members in order to identify areas for improvement.
  • Ensured compliance with all safety regulations throughout the store premises.
  • Provided leadership support during peak business hours by motivating staff members to meet targets.
  • Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.
  • Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Assisted in recruiting efforts by interviewing candidates for open positions in the store.
  • Managed day-to-day operations including scheduling shifts, assigning tasks.

Service Leader

Burberry
Mercedes, TX
02.2015 - 04.2018
  • Interviewed and hired talented employees to grow department expertise and advance skills depth.
  • Oversaw daily operations by supervising and scheduling employees to monitor performance and assist customers efficiently.
  • Resolved escalated issues and complex customer requests to satisfy customer needs.
  • Trained new team members on services and operations to build high-performing team of experts.
  • Minimized shrink by teaching staff anti-theft techniques, securing valuable items and auditing inventory regularly.
  • Consistently met profitability goals using upselling techniques and limited-time promotional offers to boost sales volume.
  • Implemented processes and procedures to keep employees on task and workflows running efficiently.
  • Focus on customer service. In charge of operations and hiring great talent.

Assistant Manager

COACH
Mercedes, TX
10.2012 - 10.2015
  • Assist with daily activities such as customer service, sales, any customer concerns, bank deposits, report employee hours to HR, merchandising, hire new talent, processed store shipment.
  • Coached and mentored employees by delivering training, guidance and performance monitoring.
  • Evaluated employee performance and developed improvement plans.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Delegated daily tasks to team members to optimize team productivity.
  • Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction.

Store Manager

PacSun
Mercedes, TX
10.2006 - 10.2012
  • Assist with daily activities such as customer service, hire new talent, merchandising, bank deposits, customer concerns, returns, shipment, store transfers, markdowns, communication.
  • Started as a sales associates build my way up the ladder.
  • Delegated work to employees based on shift requirements, individual strengths and unique training.
  • Oversaw inventory management with cycle counts, audits and shrinkage control.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Provided excellent customer service and adhered to all standard practices, maximizing sales and minimizing shrinkage.
  • Delivered excellent customer service by greeting and assisting each customer.

Education

High School Diploma -

Santa Maria High School
Santa Maria, Tx

Graduate -

Skills

  • Customer service
  • HR
  • Merchandising
  • Sales
  • Product and service knowledge
  • Sales monitoring
  • Staff development
  • Inventory management
  • Recruiting and interviewing
  • Task Delegation
  • Operations Management
  • Employee Scheduling
  • Employee Performance Evaluations
  • Orientation and training
  • Money Handling
  • Strategic Planning
  • Sales Reporting
  • Policy Enforcement
  • Employee performance evaluation
  • Business development understanding

Timeline

Assistant Manager

Crocs
02.2019 - Current

Service Leader

Burberry
02.2015 - 04.2018

Assistant Manager

COACH
10.2012 - 10.2015

Store Manager

PacSun
10.2006 - 10.2012

High School Diploma -

Santa Maria High School

Graduate -

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Priscilla Trevino