Priscilla Trivino
Jersey City,New Jersey
Summary
A highly organized and detail-oriented office assistant with fantastic customer service skills. Experienced in providing administrative support to a variety of departments. Proven ability to manage multiple tasks efficiently while maintaining accuracy and meeting tight deadlines.
Overview
27
27
years of professional experience
Work History
Pediatric Patient Care Representative/Manger
Riverside Medical Group
Secaucus, NJ
08.2013 - 05.2017
- Greeted patients while checking them in or out of appointments.
- Organized backroom stock including receiving shipments, stocking shelves, inventory control.
- Resolved Patient complaints in a professional manner while remaining empathetic to their concerns.
- Collaborated with colleagues in other departments to ensure that all patients needs were met effectively.
- Educated patients about their conditions and medications prescribed.
- Maintained accurate patient records in accordance with HIPAA regulations.
- Performed administrative duties such as billing, coding, scheduling appointments..
Insurance Claims Collector
Ultimate Billing inc.
Brooklyn , NY
01.2007 - 01.2024
- Verified patient information for accuracy and completeness.
- Reviewed and entered medical billing data into the appropriate computer system.
- Resolved discrepancies in insurance payments with insurance companies.
- Collected on past due accounts by making phone calls, sending letters or emails, and faxing documents.
- Identified errors in invoices and corrected them accordingly.
- Processed insurance claims electronically or manually according to payer guidelines.
- Analyzed payment denials and submitted appeals as necessary.
- Provided customer service support to patients regarding their bills and payments.
- Followed up on unpaid claims within established time frames.
Hostess/ Waitress
La Rosita Restauraunt
New York, NY
01.1997 - 01.2004
- Greeted guests warmly upon arrival, seating them promptly.
- Verified reservations and wait times with customers.
- Maintained a clean and organized dining area.
- Took orders for food and drinks and delivered them to guests.
- Checked back with customers throughout meal service to ensure satisfaction.
- Replenished beverages when necessary.
- Answered questions about menu items, ingredients, and pricing.
- Communicated daily specials to customers.
- Bussed tables as needed during peak hours.
- Maintained a clean work station by restocking supplies, wiping down counters.
Education
GED -
New York State Board of Education - New York, NY
New York, NY11-2007
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Pediatric Patient Care Representative/Manger
Riverside Medical Group
08.2013 - 05.2017
Insurance Claims Collector
Ultimate Billing inc.
01.2007 - 01.2024
Hostess/ Waitress
La Rosita Restauraunt
01.1997 - 01.2004
GED -
New York State Board of Education - New York, NY
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