Priscilla Valdez
South El Monte,CA
Summary
Dynamic customer service professional with extensive experience at Tri West Ltd, excelling in order processing and logistics. Proven ability to manage high-volume calls while maintaining organization and detail-oriented accuracy. Skilled in QuickBooks and adept at building strong relationships with clients, driving business growth through effective communication and teamwork.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Tri West Ltd
Santa Fe Springs, CA
05.2021 - Current
- Handle high volume incoming call, Multitasking phone orders, email order and online orders, Time sufficient in heavy call volume, Reliable when working in a team, Organized in contract agreement process
Customer Service Representative
Custom fabricating and supplies
Santa Fe Springs, CA
09.2017 - 02.2021
- Handle incoming calls, Corresponding with clients via phone and email, Order processing, Prospecting specific areas for new business opportunities, Creating marketing materials for new customers, Checking orders, Shipped via FedEx, Xpo Logistics, Proficient in Quickbooks related to sales orders and order processing, Detail-oriented and thorough in all work, Organized in data entry both handwritten or input into the computer, Level-headed when working under pressure or for a deadline, People skills relatable to coworkers customers suppliers etc., Processed RMA requests, Shipped LTL freight: FEDEX LTL, YRC, EDI, etc.
Cashier/Receptionist
Diamond Honda
Hacienda Heights, CA
07.2015 - 07.2017
- Answer phones, transfer and screen calls, File documents by VIN number, Work with Microsoft excel on daily basis, Count and balance a register at the end of each shift, Schedule appointments, Customer Service, Handle high volume incoming calls on switchboard
Cashier/Customer Service
Sam's Club
El Monte, CA
07.2011 - 05.2015
- Assisting members and sales of memberships, Performed accounts receivable duties including Invoicing, cash application, researching chargebacks, discrepancies, issuing credit memos, reconciations and responding to customer requests for documentation, Excelled within deadline-intensive environment, Partnered successfully with other departments to produce increased sales, Assisted in all areas of administrative work including data entry, receptionist duties, file organization, research and development, Provided back-up for other customer service representatives when needed, Managed wide variety of customer service and administrative tasks to resolve customer issues, Position of credit champ
Education
High school Diploma in General Education -
El Monte Union High School
CA06.2011
Skills
- Recruiting
- Customer Service
- Order Entry
- Order Processing
- Logistics
- Microsoft Outlook
- Cold Calling
- QuickBooks (2 years)
- E-commerce (1 year)
- Sellercloud (1 year)
- Navigator Software Proficiency
- Proficiency in square footage measurements
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Customer Service Representative
Tri West Ltd
05.2021 - Current
Customer Service Representative
Custom fabricating and supplies
09.2017 - 02.2021
Cashier/Receptionist
Diamond Honda
07.2015 - 07.2017
Cashier/Customer Service
Sam's Club
07.2011 - 05.2015
High school Diploma in General Education -
El Monte Union High School
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