Summary
Overview
Work History
Education
Skills
Timeline
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Priscilla Valencia

Hampton,Georgia

Summary

Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions. Consistently recognized for sales performance and excellence in customer service.


Overview

7
7
years of professional experience

Work History

Sales Associate

HomeGoods
06.2020 - Current
  • Accurately ring customer purchases/returns and count change back to the customer according to established operating procedures.
  • Cross-trained to work in multiple areas of the store in order to support the needs of the business
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Responsible for delivering a highly satisfied customer experience proven by engaging and interacting with all customers, embodying customer experience principles and philosophy, and maintaining a clean and organized store environment

Student Assistant

Georgia State University, Student Life
12.2018 - 06.2019
  • Assisted with clerical needs, including answering telephone calls, performing database management, and drafting correspondence.
  • Greeted incoming office visitors, answered questions, and directed individuals to office locations.
  • Helped with administrative support by managing incoming calls, coordinating files, and sorting mail.
  • Obtained and organized files and research papers to make important documents easier to find.
  • Prepared and edited reports, presentations, and articles using MS Word and PowerPoint

Student Assistant

Georgia State University, Library
04.2017 - 11.2018
  • Assisted with clerical needs, including answering telephone calls, performing database management, and drafting correspondence.
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Helped with administrative support by managing incoming calls, coordinating files, and sorting mail.
  • Used library and scholarly databases to locate reliable resources.

Sales Associate

Torrid Clothing Store
01.2017 - 12.2017
  • Assisted in the organization of the stockroom and provided a clean, consistent, and inviting store environment that inspired customers to shop.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Performed register functions while using sales, promotion and product knowledge to drive add-on sales.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Provided an amazing shopping experience that would encourage positive customer connections and loyalty.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

Education

High School Diploma -

John F. Kennedy High School
Granada Hills, CA

Skills

  • Adaptability
  • Cash Register Operation
  • Critical Thinking
  • Customer Care
  • Excellent People Skills
  • Interpersonal Skills
  • Multitasking Strengths
  • Stockroom Rotation
  • Time Management
  • Visual Merchandising

Timeline

Sales Associate

HomeGoods
06.2020 - Current

Student Assistant

Georgia State University, Student Life
12.2018 - 06.2019

Student Assistant

Georgia State University, Library
04.2017 - 11.2018

Sales Associate

Torrid Clothing Store
01.2017 - 12.2017

High School Diploma -

John F. Kennedy High School

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Priscilla Valencia