priscilla Valencia
Phoenix,AZ
Summary
Dynamic and results-driven professional with extensive experience in customer service and team leadership at Tropical Smoothie Cafe. Proven expertise in cash handling and complaint resolution, fostering a positive environment that enhances customer satisfaction. Recognized for strong communication skills and the ability to train and motivate team members effectively.
Overview
3
3
years of professional experience
Work History
Shift Leader
Tropical Smoothie Cafe
Phoenix, AZ
05.2024 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Safeway
Cashier Customer Service
Phoenix, AZ
08.2024 - 12.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
McDonald’s
Crew Member
Phoenix, AZ
01.2023 - 06.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked well in a team setting, providing support and guidance.
Education
Nursing And Health Care
Maricopa Community Colleges, Glendale Community College
Glendale, AZHigh School Diploma -
West Point High School
Avondale, AZ05.2024
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Customer service focus
- Strong verbal and written communication
- Customer service management
- Complaint resolution
- Client service
Timeline
Safeway
Cashier Customer Service
08.2024 - 12.2024
Shift Leader
Tropical Smoothie Cafe
05.2024 - Current
McDonald’s
Crew Member
01.2023 - 06.2023
Nursing And Health Care
Maricopa Community Colleges, Glendale Community College
High School Diploma -
West Point High School